Job Description

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Title: Program Manager - Electrification Retail Charging
Duration: 8 Months - (Potential opportunity for an extension or FTE)
Location: Portland, OR - Hybrid
Description
This role offers creative, business savvy, customer-minded individuals the opportunity to develop Transportation Electrification products and services for Portland General Electric that will delight customers while helping achieve our strategic objectives and priorities. Products could include demand response programs, web tools, payment options, pricing plans, technology offerings (electric vehicle infrastructure), etc.
The TE team consists of ~12 people working to create and support programs that support electrification of transportation by providing incentives and rebates to make the transition easier and more cost effective.
This role would support the program management of Retail Charging customer experience. Additionally, this role would program manage the upgrade construction and on-going management of all seven of Electric Avenue sites and 3 additional public charging sites.
Essential Job Responsibilities

• Develop strategies and project plans to ensure all public retail charging has an exceptional customer experience.

• Project manage the development of assigned products and services, coordinating stakeholders in the development and management of the product or service offering.

• Assemble project teams to assist in the development and delivery of the product or service, including operations, marketing, training, data collection, and customer experience.

• Adhere to project and product development methodologies for governance, measurement and evaluation.

• Lead RFP process on assigned projects as needed.

• Manage relationships and performance contracts with vendors and internal stakeholders.

• Develop and effectively manage program development budgets; review and report on program revenue and expenses monthly.

• Prepare presentations and related communications for executives and external audiences.

• There would be a high level on interaction with TE fleet teammates, Customer Experience, Grid Edge, IT, Data, and EV Operations & Maintenance.

• Understanding the desired retail charging customer experience, installing new chargers at Electric Avenues and setting up the on-going program management of Electric Avenues.

• Understanding the construction process, working with brand new technology, potential integrations, complex data sets, and learning who to contact within the company

Requirements
Required Skills

• Is utilities experience required? Preferred

• 5-7 years of professional experience with a 4-year degree in business, economics, marketing, communications or similar field.

• Certification Requirements (Any Preferences): N/A

• Demonstrated product development and marketing experience that showcases an understanding of how to engage customers and evaluate programs.

• Working knowledge of finance and accounting principles related to utility program implementations preferred.

• Excellent project management skills.

• Self-starter, capable of operating at a high level of autonomy.

• Strong analytic and problem-solving ability.

• Excellent communication skills to write concise reports, deliver high quality presentations, negotiate contracts, facilitate meetings, deliver presentations and prepare project documentation.

Top 3 Must-Haves (Hard and/or Soft Skills):
1. Project Management
2. Utility/Charging/EV Experience
3.Ability to communicate complex concepts
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1. Attention to detail
2. Exceptional organization
3. Good decision making

Skills Required