Job Description

Program Manager - Client Success (Marketing & Incentives)
We're seeking a polished, detail-oriented Program Manager to support enterprise-level marketing incentive programs for Fortune 500 clients. This hybrid position (onsite Tue-Thur) requires a mix of technical aptitude, client relationship management, and analytical strength.
You'll act as the main point of contact between internal technical teams and client stakeholders, ensuring each incentive program operates flawlessly and aligns with client strategy. This is not a sales role, but rather a strategic client support position that drives program accuracy, client satisfaction, and measurable results.
Key Responsibilities

• Serve as the primary liaison between clients and internal technical and operations teams, ensuring successful execution of marketing and incentive programs.
• Translate client requirements into actionable plans for developers, analysts, and creative teams.
• Manage multiple concurrent projects, timelines, and deliverables to ensure accuracy and on-time delivery.
• Use advanced Excel and data analysis tools to manage, validate, and report on incentive program performance.
• Partner with senior leadership to identify process improvements and enhance program scalability.
• Conduct regular client reviews, ensuring all program components align with evolving business goals.
• Maintain detailed program documentation, budgets, and performance summaries.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field preferred.
• 4+ years of experience in channel marketing, incentives, loyalty, or marketing technology environments.
• Strong Excel proficiency (pivot tables, v-lookups, formulas, and large dataset analysis).
• Experience collaborating directly with engineers or technical teams--comfortable discussing software functionality and data logic.
• Excellent organizational and interpersonal skills with a passion for building trusted client relationships.
• A self-starter with a "can-do" attitude--able to thrive in a fast-paced, client-focused environment.
• Polished, professional, and relationship-driven.
• Naturally curious and technically fluent--you enjoy understanding how things work behind the scenes.
• Comfortable interfacing with executives, engineers, and marketing leaders alike.

Compensation & Benefits

• Competitive salary plus a discretionary bonus.
• Hybrid work schedule (onsite Tuesday-Thursday in Irving, TX; remote Monday & Friday)
• Medical, Dental, and Vision Insurance (multiple plan options, including PPO and HSA)
• Company-paid Life Insurance, Short-Term and Long-Term Disability
• 401(k) Retirement Plan with Employer Match
• Generous Paid Time Off
• 10+ Paid Holidays
• Paid Parental Leave
• Wellness Programs including gym reimbursement and mental health resources
• Professional Development Support and continuing education opportunities

We look forward to your application!

Skills Required