Job Description

Summary:

Under the general supervision of the Division Director of Care Coordination, you will develop, implement, and manage day to day operations of WHS's Care Coordination Programs. Our Care Coordination services include assessment, service planning, linkage/referral, monitoring and follow up activities, transportation, and reporting services.

Education and/or Experience:

Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling). A minimum 3 years' leadership experience required or experience in which supervisory abilities have been demonstrated. A minimum of 5 years' experience working in a human services setting. Must pass Criminal Investigation Background and DHHR background checks as well as post offer drug screen. Must have valid driver's license and current auto insurance.

Essential Duties and Responsibilities:

include the following. Other duties may be assigned to meet business needs.


Oversee and manage a team of care coordinators and peers. Including providing guidance, support, and mentorship for staff in decision making and complex situations with clients. Organize and facilitate in-services/educational opportunities for staff, routine staff meetings, and group supervision. Oversee administrative responsibilities including, policies & procedures, compliance standards, HIPAA, incident reports, staff performance reviews, staff performance improvement plans, assist with hiring, assist with new employee orientation, payroll, etc. Oversee the coordination of services and contracts with community partners and/or funding sources. This includes reviewing referrals, reviewing documentation, meeting with supervisors and coordinators, and maintaining budget goals throughout the Fiscal Year. Oversee fiscal management by monitoring and approving staff billing for contracted services. Ensure staff are meeting productivity standards monthly. Represent Westbrook Health Service in the community and assist with networking and maintaining relationships with collateral contacts. Collaborate with other key staff within company, including Division Director of Outpatient Services, Outpatient Clinic Director, Executive Team, etc. Responsible for onboarding all new clinical staff to an appropriate comfort level with the agency EMR/My Evolv.

Demonstrate a willingness to learn and develop new skills to support the Care Coordination team and the clients we service. Including staying updated on current trend, resources, and educational opportunities in the MH/SUD and care coordination arena.

Qualification Requirements

:


Excellent interpersonal and communication skills, ability to deal with changing priorities daily, flexible for all aspects of the job, highly dependable. Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner. Proficient technology skills and knowledge of Microsoft Suite products, iPhones, and TEAMs. Ability to function with minimal supervision required. Knowledge of state agencies and community partners


The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.






Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.




Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual's skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.



Qualified individuals with bona fide disabilities, as the term "disability" is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.