Job Description

Summary

The Program & Data Manager plays a key leadership role at CHAP by guiding program operations, supporting staff, and ensuring we meet all grant and reporting requirements. This position oversees the Program & Data Coordinators and works closely with the Executive Director, CHW supervisors, and partner agencies to keep our work aligned with CHAP's mission and the Pathways Community HUB model.

Essential Responsibilities

Program Oversight

Oversee day-to-day operations for CHAP's OCMH and Healthy Families America (HFA) programs. Monitor program deliverables, timelines, and quality standards to ensure we stay on track with grant expectations. Support Coordinators in problem-solving barriers and improving workflows. Collaborate with supervisors and CHWs to strengthen enrollment, documentation, and participant engagement.

Data & Reporting

Ensure accurate, timely data entry and document management across all CHAP programs. Review data for trends, quality issues, and compliance risks. Prepare monthly, quarterly, and annual reports for OCMH, HFA, PCHI, and other funders as needed. Maintain strong working knowledge of CCS and other data platforms used by CHAP

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Team Leadership

Directly supervise Program & Data Coordinators, including regular check-ins, performance development, and coaching. Provide guidance on program expectations, documentation needs, and workflow changes. Support training needs and help onboard new staff connected to program operations. Lead with a supportive, solutions-focused approach consistent with a Just Culture environment.

Quality & Compliance

Partner with the Executive Director and Operations & Training Manager to support quality improvement efforts. Help maintain policies, procedures, and program manuals related to OCMH, HFA, and broader HUB functions. Ensure CHAP meets requirements tied to fidelity, confidentiality, and data security.

Collaboration & Partnerships

Support communication with funders, evaluators, community partners, and referral sources. Participate in meetings, site visits, and audits for OCMH, HFA, and other programs. Strengthen CHAP's relationships with healthcare and community partners through consistent follow-up and professional communication.

Work Environment

This position operates in a professional office setting and frequently interacts with staff, Care Coordination Agencies (CCAs), and community partners. The Program & Data Manager uses standard office equipment, computers, CCS, reporting dashboards, and communication tools to perform daily duties The role requires regular onsite work with occasional local travel for meetings, training sessions, and agency support. The work involves periods of focused data review, virtual and in-person collaboration, and participation in team meetings and quality improvement activities.

Physical Demands

Travel within the service region for meetings, presentations, and events. Occasional evening or weekend work may be required. Ability to communicate effectively, move throughout office and community settings, and lift up to 10 pounds as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience

Bachelor's degree in public health, social work, human services, or a related field (or equivalent experience).

Experience in program management, data systems, or grant compliance preferred.

Strong understanding of community health workers and the Pathways Community HUB model is a plus.

Excellent organizational skills and comfort managing multiple priorities at once.

Strong communication skills and the ability to lead, coach, and support staff.

Other Duties

This position may include additional responsibilities not listed here, based on organizational needs.

Employment At-Will

This job description does not constitute an employment contract. Employment with CHAP is at-will and may be ended by either party at any time.

Equal Employment Opportunity

CHAP is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, or any other protected status under federal or Ohio law.

Pay: From $22.00 per hour

Expected hours: 40.0 per week

Benefits:

Flexible schedule Paid time off
Work Location: In person