Job Description

Overview

The Program Coordinator is responsible for overseeing service delivery in compliance with State regulation, ensuring person-centered services, supervising direct support staff and team leads, coordinating client services, conducting required client visitations, and maintaining documentation standards. This role serves as the primary liaison between clients, support teams, case managers, and the organization to ensure quality, compliance, and continuity of care.The ideal candidate will possess strong management skills, experience in program development, and a passion for working with diverse populations with elderly and disabilities persons. This role offers an opportunity to make a meaningful impact through effective program management, relationship building, and team supervision. The Program Coordinator will be instrumental in ensuring the success of community-based initiatives, fostering collaboration among stakeholders, and maintaining high-quality service delivery.

Essential Duties & Responsibilities

Ensure all services are delivered in accordance with State policies and regulations Monitor compliance with service plans, service agreements, and individual support plans Ensure staff follow DHS-required procedures, including: Rights restrictions Incident reporting Vulnerable adult protection Emergency procedures Prepare for and support DHS licensing reviews, audits, and corrective action plans

2. Client Coordination & Visitations

Conduct required client visitations as mandated based on service type and individual needs Maintain regular contact with clients and/or legal representatives to assess satisfaction, safety, and service effectiveness Ensure services are person-centered, culturally responsive, and aligned with the client's goals Identify service gaps and coordinate corrective actions promptly

3. Staff Supervision & Support Team Leadership

Provide direct supervision to Support Team Leads and Direct Support Professionals (DSPs) Ensure staff schedules meet service delivery requirements Conduct regular supervision meetings, coaching, and performance evaluations Support onboarding, training, and competency development for staff Address staff performance concerns in accordance with HR and DHS requirements

4. Documentation & Record Management

Ensure accurate, timely, and compliant documentation, including: Service delivery records Progress notes Client visit logs Supervision notes Incident reports Review documentation for quality, accuracy, and compliance Maintain confidentiality in accordance with HIPAA and DHS standards

5. Collaboration & Communication

Serve as a liaison between: Clients and families Case managers Support team leads Program leadership Participate in care coordination meetings and service planning discussions Communicate changes in client needs, risks, or service plans to appropriate parties

6. Risk Management & Quality Assurance

Monitor health and safety risks and ensure mitigation strategies are implemented Respond promptly to incidents, emergencies, and service disruptions Support continuous quality improvement initiatives Ensure follow-up actions are completed and documented
Required Qualifications

Associate's or Bachelor's degree in Human Services, Social Work, Psychology, or related field (preferred) Minimum

2 years of experience

working with individuals receiving 245D services Experience supervising staff in a human services setting Strong organizational, communication, and documentation skills Ability to communicate effectively with staff, clients, families, and county partners
Preferred Qualifications

Experience serving culturally diverse communities Leadership or program coordination experience Familiarity with person-centered planning and trauma-informed care Bilingual or multilingual abilities (preferred, not required)
Working Conditions

Combination of office-based and community-based work Required travel for client visitations and supervision Occasional evening or weekend availability as needed Ability to respond to urgent client or staffing needs
Core Competencies

Compliance-focused leadership Person-centered service delivery Staff supervision and coaching Ethical decision-making Cultural humility and professionalism
Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

401(k) Flexible schedule Health insurance Paid time off Parental leave Professional development assistance
Work Location: In person