Job Description

Program Coordinator

About:

Nebraska Diaper Bank provides diapers through collaborative partnerships to change lives and empower families in need. Diapers are basic needs for families in the U.S.; as essential to their health and well-being as shelter and clothing. Yet 1 in 3 families in Nebraska struggle to afford enough clean diapers. Nebraska Diaper Bank provides diapers to low-income families while raising awareness of the basic health needs for diapers. Through simple kindness, see communities transformed.

Description:

The Program Coordinator manages all aspects of Nebraska Diaper Bank programs, including partner relationships, diaper distribution, inventory management, partner surveys, and program evaluation. This role ensures partner orders are fulfilled accurately and on time. The Program Coordinator plays a key role in supporting families in need while helping programs run smoothly and continuously improve to expand the organization's reach and impact.

Essential Duties:

Serve as the primary point of contact for current partner agencies regarding orders, pick-ups, deliveries, and client data. Collaborate with volunteers, and work closely with the Volunteer Coordinator, to pack partner orders accurately and efficiently, ensuring all orders meet quality standards. Perform quality checks of all partner orders prior to distribution to ensure accuracy and completeness. Complete onboarding for new partners, including site visits, training, coordination of order and delivery schedules, and managing inquiries from potential partners and the partner waitlist. Maintain the Partner Agency spreadsheet and ensure all partners complete annual collaboration activities, an annual agreement, and submit a partner fee. Evaluate potential new partner agencies, including exploring new geographic or service areas, reviewing applications, and considering requests for partner tier changes, making recommendations based on community need and alignment with organizational goals. Complete annual site visits and train new partner staff, building relationships and understanding partner needs. Organize learning materials for regular partner communication and newsletters. Coordinate the annual partner meeting, including planning logistics, preparing learning materials, and facilitating review of programs, updates, and training. Coordinate annual partner and client surveys, ensuring partner follow-through and consistent year-over-year reporting for program improvement and grant applications. Manage partner-provided client data, including monthly and year-end reports, ensuring accuracy, organization, and proper use for program evaluation and grant reporting. Manage diaper inventory, including tracking stock levels, recording donations, updating spreadsheets and databases, and reviewing partner orders for packing. Manage the hospital program, coordinating orders, deliveries, and client data, while maintaining relationships with hospital partners and overseeing their unique sponsorship arrangements. Report necessary information for grant applications and compliance with grant guidelines. Lead volunteer diaper wrap sessions as needed, with potential to regularly oversee sessions to support program growth and Volunteer Coordinator capacity. Evaluate current programs for improvement opportunities and develop additional programs. Collaborate with the Operations team to complete tasks and advance the organization's mission. Complete other duties as assigned.

Qualifications:

Bachelor's degree required. An Associate's degree with 3+ years of applicable experience may substitute for a Bachelor's degree. 1-3 years of full-time paid experience in program coordination or a related field. Strong interest in helping ease childhood poverty issues in Nebraska by engaging with our mission. Proficient with Google Suite. Requires a valid driver's license and access to reliable transportation for occasional program-related travel.

Skills Needed:

Attention to detail and structured approach to tasks. Excellent written and verbal communication and interpersonal skills. Excellent customer service skills. Self-motivated, proactive, and able to work independently and as part of a team. Ability to manage multiple priorities in deadline-intensive situations. Ability to handle conflict, confrontation, and uncomfortable situations with grace. Ability to communicate our mission, vision, and values, including public speaking. Energetic and physically capable of packing partner orders, performing quality checks and leading volunteers in a fast-paced warehouse environment.

Physical Requirements:

Ability to stand and walk for extended periods. Ability to lift, carry, push, and pull up to 50 lbs short distances. Comfortable with physically active, hands-on tasks each week.

Travel Requirements:

This position will serve as the point of contact for all partners and will travel to each partner location at least once annually; which may require overnight stays. Will be able to utilize remote communication strategies including email, phone and video conferencing outside of the annual site visit. Travel requirements are subject to change depending on the number of partner locations in the Greater Nebraska region.

Schedule and Flexibility:

Nebraska Diaper Bank offers a flexible work schedule with the possibility of a hybrid work option. The majority of weekly hours will be spent on-site at Nebraska Diaper Bank. This position may occasionally require early evening or Saturday hours. This full-time role is based on a 35-hour work week, with additional hours as needed to support program operations. Employees receive paid time off during the organization's year-end closure from December 24 through January 1 -- a valuable benefit for rest and time with family.

Benefits:

This position is an opportunity to join a quickly-growing nonprofit in Omaha. Our staff, board of directors, donors, and volunteers are very hands-on and energized around the success of Nebraska Diaper Bank. The position offers a 403(b) retirement plan, 50% employer-paid health insurance (the organization covers 50% of the employee-only health insurance premium), generous vacation time, and company holidays.

Nebraska Diaper Bank does not unlawfully discriminate internally (in its administrative and program operations) or externally (in provision of services) on the basis of race, political orientation, religion, gender, sexual orientation, age, national origin, ethnicity, ancestry, marital status, veteran status, or mental or physical disability or any other status prohibited by applicable law.

Job Type: Full-time

Pay: $29.50 per hour

Expected hours: 35 per week

Benefits:

Flexible schedule Health insurance Paid time off Retirement plan
Education:

Bachelor's (Preferred)
Experience:

Google Suite: 1 year (Preferred) Program Coordination: 1 year (Preferred)
License/Certification:

Driver's License (Required)
Work Location: In person