Job Description

Position Summary

The Program Coordinator oversees the daily operations and case management services for Amos House's Men's 90-Day Transitional Housing Program. This role provides leadership, structure, and direct support to ensure residents receive the guidance and resources needed to achieve stability, sobriety, and long-term housing.

The Coordinator manages intakes, assessments, and case plans for all residents, supervises House Managers, and coordinates care with community partners such as correctional facilities, treatment centers, and hospitals. This position plays a key role in maintaining a safe, supportive, and recovery-focused environment.

Key ResponsibilitiesProgram Coordination & Supervision

Supervise, schedule, and support House Managers, including hiring, training, coaching, and performance management. Lead weekly house meetings with staff and residents to address community living, conflict resolution, chores, and expectations. Ensure consistent program coverage, communication, and adherence to policies and procedures. Serve as on-call support for the Men's 90-Day Program during evenings, weekends, and holidays.

Case Management & Resident Support

Conduct resident intakes, assessments, and individualized case plans. Meet weekly with each resident to review progress, barriers, and next steps toward self-sufficiency. Provide crisis intervention, including referrals to detox, treatment, or emergency services as needed. Facilitate at least three resident groups each week, including Upliftand other recovery or skill-building discussions. Support residents' participation in recovery meetings, employment, and mental health services. Collaborate with external partners, including ACI, Providence Center, detox facilities, hospitals, and probation/parole officers.

Data, Documentation & Reporting

Maintain timely, accurate documentation in Clarity and AWARDS systems, including case notes, progress updates, and income tracking. Complete all Medicaid billing for eligible residents under CPRS/CHW or Home Tenancy services. Ensure all documentation aligns with treatment goals and meets internal and regulatory standards. Provide weekly progress updates and participate in supervision with the Clinical Director.

Program Transition & Outcomes

Support residents in preparing for next steps after completing the 90-Day program. Coordinate transfer of cases to the Phase II Case Manager as residents move into permanent housing within Amos House.

Qualifications

Must-Haves

Licensed Chemical Dependency Professional (LCDP)

or

Bachelor's/Master's degree in Social Work, Human Services, or a related field with experience supporting individuals with co-occurring disorders. Demonstrated experience working with individuals who are unhoused, formerly incarcerated, or impacted by substance use. Strong crisis intervention, communication, and documentation skills. Computer literacy and experience with data entry or client management systems (e.g., Clarity, AWARDS). Valid driver's license and reliable transportation.

Nice-to-Haves

Certified Peer Recovery Specialist (CPRS) with at least 12 consecutive months of sobriety and relevant experience. Master's degree (MSW) or clinical licensure (LCSW, LMHC). Experience supervising staff or managing residential programs. Bilingual or multilingual proficiency (Spanish preferred). Familiarity with Medicaid billing processes for CHW/CPRS or tenancy support services.

CONFIDENTIALITY OF INFORMATION:

Has access to clinical records and systems. Maintains confidentiality of all materials in accordance with State and Federal laws and Amos House policies and procedures.

PHYSICAL DEMANDS/ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We are:

At Amos House, community is the foundation of who we are and how we serve. From our humble beginnings in 1976 as a small soup kitchen, to today's place as a leading agency in the Rhode Island nonprofit community, we have always been here to serve those who need us.

Our Mission:

Helping people help themselves out of oppression, homelessness, and poverty through vital services and results-oriented programs.

Our Guiding Principles:

All people are to be treated with dignity and respect People have the inherent ability to succeed The causes of poverty are complex and require innovative responses Community is the foundation of our work We all grow when we work together
At Amos House we are committed to owning our part in racism and other systems of oppression that have impacted our community. We pledge to work to educate ourselves by humbly listening to our community and partnering in the fight for a more just society.

Amos House is an Equal Opportunity Employer.
All people have a place at our table. Join us!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance
People with a criminal record are encouraged to apply

Application Question(s):

This position occasionally requires crisis intervention, including de-escalation or referral to detox or emergency services. Are you comfortable responding to crises as part of your role? This position includes being "on call" for after-hours, weekends, and holidays on a rotating basis. Are you able and willing to meet this requirement?
Education:

High school or equivalent (Preferred)
Experience:

working with individuals experiencing homelessness: 1 year (Preferred) working with individuals returning from incarceration: 1 year (Preferred) working with individuals in substance use recovery: 1 year (Preferred)
License/Certification:

LCDP (Preferred) certified peer recovery specialist (CPRS) (Preferred)
Work Location: In person