Job Description

Program Assistant - Home Energy Assistance Programs (HEAP)

Part-Time | 21 Hours per Week | $16.35 per hour

Access Community Action Agency is seeking

two

dedicated

Program Assistants

to support our Home Energy Assistance Programs (HEAP). These positions provide administrative support to the HEAP team and assist with customer service and program operations that help individuals and families meet essential energy needs.

Position Highlights:

Two part-time positions available:
-

Position 1:

Monday, Wednesday, and Friday, 8:00 AM - 4:00 PM
-

Position 2:

Tuesday, Wednesday, and Thursday, 8:00 AM - 4:00 PM

21 hours per week Starting pay:

$16.35 per hour

Paid holidays, vacation, and sick time Meaningful work supporting your community

Responsibilities:

Maintain the program voicemail box, distribute messages, and return customer calls File and organize program and customer documentation Perform copying, scanning, mailing, faxing, and other administrative duties Assist program staff with customer support needs Greet customers and direct them to the appropriate department Answer multi-line phones and schedule appointments Provide coverage for other HEAP staff as directed Support a welcoming, professional, and inclusive environment for all customers Other duties as assigned

Qualifications:

High School diploma or equivalent required Previous administrative experience preferred Strong organizational and communication skills Ability to work independently and as part of a team in a fast-paced environment Compassion and respect for individuals and families with limited resources Proficient in Google Workspace (Docs, Sheets, Gmail) Bilingual English/Spanish preferred

Physical Requirements:

Regularly required to sit, stand, walk, file, and use stairs Occasionally lift or move up to 25 lbs Reasonable accommodations available in accordance with the ADA and Connecticut Fair Employment Practices Act

Reports to:

Director - Home Energy Assistance Programs

Department:

Community Services

Classification:

Non-Exempt, Union Member

Job Type: Part-time

Pay: $16.35 per hour

Expected hours: 21 per week

Benefits:

401(k) 401(k) matching Employee assistance program Paid time off Professional development assistance Tuition reimbursement
People with a criminal record are encouraged to apply

Application Question(s):

We have 2 positions available. 1) Monday, Wednesday, Friday 2) Tuesday, Wednesday, Thursday. Please indicate which you are available to work or either.
Work Location: In person