Job Description

Are you looking for a great career in an exciting and growing industry? Are you excited for something new and willing to learn? Buffalo Restoration is in search of a Production Coordinator. We are invested in training our team members and building a career for you.

We specialize in commercial and residential disaster restoration projects from fire and water damage to mold remediation. We are a growing family-run company for over 30 years local to the Gallatin Valley.

Job Summary:

Our Production Coordinator is responsible to assist in the intake process to achieve the company's sales goal. It is also designed to be a liaison between customers and technicians to help streamline jobs, improve efficiencies and job data accuracy. The Production Coordinator will need to be well versed in the job schedule and focus on creating efficiencies to help support the production department. Lastly, this position is responsible for ensuring the day-to-day emergency response work is staffed and allocated correctly. The Production Coordinator works closely with the Production Manager, Claims Processors, and all Field Supervisors/Foremen to ensure that projects proceed as scheduled and that all necessary paperwork and compliances are done on time.

Specific Responsibilities include:

Answer incoming phone calls and understand basic functionalities of a phone system (transferring, on hold, etc..) Sell and schedule carpet and duct cleaning Serve as Buffalo's appointment/scheduling center Be able to handle multiple projects and rapidly- changing demands Meet deadlines Be comfortable with computers Strong performance in customer service Ability to exercise sound judgment/reasoning Must have knowledge of building industry Good understanding of insurance claims handling process Familiarity with Xactimate, DASH, Clear Claims or other similar software Accept deliveries of rugs and maintain associated paperwork Create and maintain customer job folders and customer files Set up lock-boxes for new jobs Keep project notes updated Set up new jobs in company's operating platforms Ensure that insurance program benchmarks are met or exceeded Provide job information when requested Assist in Managing Fleetmatics and Fleet tracking software Run small bid jobs Work with Field Supervisors and foreman to keep schedule current and updated to improve efficiencies

Minimum Qualifications (Experience/Education):

High School degree or equivalent working experience Must meet the company's insurability requirements for driving

Competencies or Knowledge, Skills and Abilities:

Knowledge of the building & restoration industry Knowledge of insurance claims handling processes Proficiency in MS Word, Excel, & Outlook Proficiency with CRM and accounting software's Ability to multitask under increased work loads Ability to follow allocated work schedule Proven people skills with customers and coworkers Well-organized, self-motivated, innovative, accurate, collaborative, and analytical
If you want to work for a company that truly cares about the community we serve as well as your professional development, apply with Buffalo and see what makes us the #1 disaster restoration company in Montana!

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

401(k) matching Employee assistance program Employee discount Health insurance Health savings account Paid time off Professional development assistance Referral program
Ability to Commute:

Bozeman, MT 59715 (Required)
Ability to Relocate:

Bozeman, MT 59715: Relocate before starting work (Required)
Work Location: In person