Job Description

GPSI Guam is a Professional Technical Services Company, headquartered in Hagatna, Guam. We are a SBC Native 8(a) and HUBZone certified, Small Disadvantaged Business providing Program/Project management, administration, management, technical support, general contracting, logistics, commodities, and training resources.



GPSI is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit Native Hawaiian communities. GPSI offers a competitive salary and comprehensive benefits package that includes:

Health insurance Dental insurance Life insurance Professional training reimbursement 401K Disability insurance

: The incumbent is responsible for compiling, recording, updating, and maintaining current data for entry in the automated work management system for assigned shops. The data source is from various work documents such as service calls, minor work orders, preventative maintenance work documents, and indefinite quantity project work orders.

Duties and Responsibilities:

Mans the service desk, receiving trouble calls from housing residents or Government personnel, dispatches technicians to respond to call and creates the initial service order Notifies upper management or key Government personnel of "Emergency" situations as defined in department procedures and provides updates as required Inputs data from work documents for assigned shops which could include labor hours and associated trade codes, any notes pertaining to specified work. Ensure that work that may have been accomplished on the service order document but, is actually IDIQ work gets entered on the IDIQ work and not the service order Process all IDIQ and COM work orders generated by the Quality team to the appropriate government representative or area daily. Input and track approval status and schedule the work once all approvals are obtained Validates the accuracy of ongoing and/or completion information with the technicians until service/work order is closed Searches the database for open IDIQ work orders prior to scheduling follow up work. It is imperative that work be charged correctly to the designated IDIQ work order if required Ensures that all pass down notes are entered, providing direction on tasking for the next shift and for ensuring awareness of ongoing issues or situations Keeps track of all assigned work documents and provides up-to-date status to assigned shops and the work management system Verifies and annotates, on work documents, all associated costs (labor, material, subcontract, etc.) for each completed job Prints, sorts, and distributes a variety of work documents such as service calls, project work orders and preventative maintenance task documents to appropriate shops Maintains and files all completed work documents, warranties and other pertinent information pertaining to each facility daily Generates and prints a variety of reports or requirements for submission to the Government, assigned shops or various requestors Monitors the dispatch radio and dispatch personnel by use of radio Schedules work appointment with customers as required Supports other Work Control staff as needed or directed Assists other trade groups in day-to-day operations were required Adheres to the established CSSI Safety and Personnel policies and Standard Operating Procedures Must be able to work weekends, swing and night shifts as work schedule may require Performs other related duties as assigned

Knowledge, Skills and Abilities:

Excellent communication skills, both verbal and written Ability to work closely and harmoniously with fellow workers Ability to deal with a variety of people in a professional and courteous manner in diversified situations Ability to perform assigned work tasks without more than normal supervision Ability to work on timely and cost effective performance of duties.

Minimum Requirements:

High school diploma or equivalent Two (2) years in a leadership or supervisory capacity One (1) year experience in utilizing a work management system, such as Maximo Computer literate with data entry level computer experience Ability to obtain and maintain access to U.S. government installations through a Common Access Card (CAC)

Reasonable Accommodation

GPSI will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

GPSI is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.