Job Description

Transform Enterprise Customer Service with AI-Powered Automation

Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk.

About the Role

You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot - we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale.


Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.

What You'll Do

Strategic Product Leadership

Product Strategy

: Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements

Market Analysis

: Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction

Technical Decision Making

: Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes

Stakeholder Alignment

: Translate complex AI capabilities into clear business value propositions for executive stakeholders

Cross-Team Technical Coordination

You'll orchestrate product development across four specialized engineering teams:

Orchestration Team

: Conversation flow engine, intent routing, and session state management

Integration Team

: Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure

Reporting Team

: Real-time analytics, observability tools, and customer-facing dashboards

Channel Gateway Team

: Voice processing, webchat widgets, SMS/messaging, and new channel development
This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system-wide performance and reliability.

Enterprise Customer Engagement

Technical Discovery

: Lead customer technical evaluations, understanding integration requirements and enterprise constraints

Requirements Engineering

: Transform customer use cases into detailed technical specifications and user stories

Solution Architecture

: Collaborate with customers' technical teams on implementation approaches and system design

Post-Launch Optimization

: Analyze performance data and customer feedback to drive continuous product improvements

What We're Looking For

Required Background

Engineering Foundation

: Computer Science, Software Engineering, or equivalent technical degree preferred

Enterprise Software Experience

: 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV)

AI/ML Product Experience

: Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring

Technical Product Management

: Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions

Platform Experience

: Understanding of microservices, cloud infrastructure, and enterprise integration patterns

Strongly Preferred

Agentic AI Experience

: Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows

Conversational AI Background

: Previous work on chatbots, voice assistants, or dialogue systems

Enterprise Integration Expertise

: Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies

Technical Leadership

: Experience leading technical product decisions in complex, multi-team environments

Technical Skills

API and Integration Design

: Understanding of RESTful APIs, webhooks, and enterprise integration patterns

AI/ML Fundamentals

: Knowledge of NLP, machine learning model deployment, and AI system reliability

Cloud Platforms

: Familiarity with AWS/Azure/GCP services and enterprise deployment models

Data and Analytics

: Experience with product analytics, A/B testing, and performance monitoring

Telephony Knowledge

(Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure

Leadership Qualities

Technical Communication

: Ability to discuss complex AI concepts with both technical and business stakeholders

Cross-Functional Influence

: Experience driving alignment across engineering, sales, and customer success teams

Problem-Solving Mindset

: Approach challenges with first-principles thinking and technical depth

Customer-Centric

: Direct experience working with enterprise customers on technical implementations

Why This Role Stands Out

Real AI Impact

: Work on production AI systems handling millions of customer interactions for major enterprises

Technical Depth

: Solve complex technical challenges while building products that customers love

Emerging Technology

: Get hands-on with the latest advances in conversational AI and agentic systems

Enterprise Scale

: See your product decisions impact how Fortune 500 companies serve their customers

Growth Opportunity

: Join during a pivotal moment in AI adoption with significant room for career advancement

Ideal Candidate Profile

We're specifically looking for someone who has:

Built AI products from concept to production deployment Worked directly with enterprise engineering teams on complex integrations Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools A technical background that allows for deep collaboration with our engineering teams Track record of successful product launches in enterprise software environments

Ready to build the future of enterprise AI?

If you're excited about combining deep technical knowledge with customer-focused product strategy, we'd love to hear from you.


At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.


The base salary for this position is $106,087-$180,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.


The deadline to apply for this position is: 12/15/2025


#LI-Remote


#WFH