Job Description

The Product and Services (P&S) Product Line Manager will be based in Micross' world headquarters in Orlando, FL. This is a new position in the North American organization, reporting to the Chief Commercial Officer (CCO). Compensation consists of a highly competitive base salary and participation in a results-driven bonus program.


As Product Line Manager (PLM), you will serve as the internal and external evangelist for your product and service offering and be charged with full responsibility for sales and orders of assigned Value Stream. This extends from increasing the profitability of existing products and services to developing new solutions based on your industry experience and contact with customers. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time with customers to understand their problems, and find innovative solutions for the broader market. You will work closely with Product Engineering/Applications Engineering and Sales organizations.

Essential Duties & Responsibilities:

Assist GM with strategic and tactical business aspects of P&S sales and marketing. Screen and prioritize new business opportunities including the identification of potential acquisition targets. Enhance direct communication from the field through to engineering and operations; ensure that customer priorities are understood and actioned. Devise and monitor monthly commercial metrics including: new customer identification, customer retention, quote turnaround time/accuracy, quote win/loss ratios (overall and by channel), actual vs. quoted delivery times, POS data and yield/quality standards. Streamline sales support processes and document work instructions. Work with Operations to understand production capacity to effectively and dynamically manage quoted lead times. Promote an agile sales and engineering support process with quick-turn quoting capability. Leverage strong strategic and analytical skills to understand market dynamics together with relative production costs to devise an effective P&S pricing strategy by channel and institute the requisite pricing controls. Team up with Engineering to solve customer technical issues, drive efficiency improvements, and develop new product/service offerings. Provide necessary direction, resources, training and tools for the outside and inside sales forces to fully represent P&S to its customers. Effectively interface with internal and external technical personnel. Participate and enhance P&S presence at trade shows. Champion a customer-centric P&S culture across the Orlando site. Identify product opportunities and gaps in offerings; develop the commercial case for devising new solutions. Analyze competitors and track relative capabilities and performance; leveraging a pending CRM System. Partner with Corporate Communications to create P&S marketing and promotional materials. Systematically survey and analyze customer feedback; champion insights and corrective actions to enhance competitiveness and support the company's Quality Management System. Champion the business case to support additional certifications. Support the building of an annual P&S budget. Prepare short term revenue and contribution forecasts to support financial reports. Managing the entire product line life cycle from strategic planning to tactical activities. Conducting monthly training of Micross Components, Manufacturer Representative, and Distribution Sales Organizations. Developing and maintaining up-to-date presentation materials. Analyzing Total and Served Available/Addressable Markets (TAM & SAM) and understanding the competitive landscape. Maintaining up-to-date "Risks & Opportunities", "Opportunity Tracker", "Quote Log", and "Loss Report" and document "Lessons Learned" in coordination with Sales Organization. Understanding the backlog in coordination with Operations. Responsible for communicating with Sales Organization on all late orders. Providing timely quotes to include margins to position Sales Organization for win. Travel as required. Understanding and monitoring cost of goods and services in coordination with Finance. Participate in weekly PLM Meeting, hosted by SVP, Strategic Solutions.

Other Duties & Responsibilities:

Comply with all safety policies, practices and procedures. Comply with all quality and ITAR policies, practices and procedures. Build meaningful and productive relationships with internal business partners. Participate in proactive team efforts to achieve departmental and company goals. Contribute to building a positive team spirit. Communicate effectively with all levels of employees. Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties. Maintain the highest degree of honesty and integrity at all times. Perform other duties as assigned.

Job Qualifications:

Undergraduate Degree - Electronics/Engineering major, MBA highly desirable. Minimum of 7 years of experience ideally in a combination of sales, engineering and product management roles, including responsibility for pricing and sales strategies. Experience working in the electronics industry strongly preferred. Experience within the military/aerospace industry, preferred. Proven strategic and commercial skills. Data-driven decision management skills. Due to export control rules, must be a US citizen.

Job Skills:

Team player who can multi-task effectively in a fast-paced, lean environment... prior experience with private equity is a real plus. Strong interpersonal and communication skills -effective in working across the organization in a matrix structure Proven track record of driving profitability and sales growth Strong analytics and a confident decision-maker Proven leadership and people development skills High-energy, results-focused self-starter with the capability to implement change Excellent organization and planning capabilities Superior computer competence with higher level Excel and PowerPoint skills. Experience with CRM implementation is preferred Ability to understand technical specifications and drawings Knowledge of MIL-Specs/Standards, ITAR, and export regulations

At Micross, our Core Values of integrity, communication, teamwork, quality and execution, self-discipline and accountability are cultivated throughout all levels of the organization. Micross provides a challenging and enjoyable workplace for members and supports the needs of the community.


Micross provides competitive benefits including medical, HSA and FSA plans, dental, vision, company paid basic Life Insurance, Employee Assistance Program (EAP), 401k with employer match, paid leave, vacation, holidays, generous tuition assistance, 529 College Savings, Pet insurance, Legal insurance, and a range of well-being programs available.


www.Micross.com