Job Description

DUTIES & RESPONSIBILITIES

Maintain computer testing room(s) + Prepare room in advance of scheduled exams
+ Monitor computers; assure operational status; troubleshoot common problems
+ Restore testing area to its previous arrangement prior to exiting following exams
Manage test scheduling and related procedures + Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program
+ Develop exam schedule
Proctor computer-based exams + Validate appropriate identification as necessary for admission to exam
+ Help students log in to necessary exam
+ Troubleshoot testing issues as necessary
+ Monitor exam process and progress
+ Enforce all rules and regulations as necessary
+ Follow established protocol for integrity breaches
Provide technical assistance + Maintain and update knowledge of current operating technology
Provide administrative support + Perform various tasks, assignments, and projects as directed by site and nursing administration
+ Perform additional duties as requested by nursing faculty
+ Maintain and manage individual and group scheduling and calendars
+ Manage phone calls, both incoming and outgoing
+ Perform inventory control and purchase supplies and equipment for site

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies

Excellent teamwork, communication, and organizational skills; positive attitude required Holds high degree of integrity, professionalism and confidentiality Expertise in Microsoft Office Suite, Windows applications, internet and email Must be able to collaborate well with others Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis Ability to perform multiple tasks efficiently and effectively; ability to learn quickly Ability to follow established procedures and protocols Ability to maintain a controlled environment when computer and exam issues occur Must have strong customer service skills Must be prompt and have a sense of time limits

Experience

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Experience with MS Office software and Windows environments Experience in a higher education environment is strongly preferred, but not required Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

Education/Certifications

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High school diploma or equivalent required College degree preferred

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