Job Description

Position Overview

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Benchmark takes pride in providing excellent customer service and the most efficient loan process to our borrowers. Processors are an integral part of this by working as a bridge between the Loan Officer and Underwriter, handling processing tasks that range from loan set up to coordinating closing logistics.

Ideal candidates for this position have a strong service-oriented mindset, excellent communication skills, and proven organizational skills.

Essential Functions of the Role

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Manage a pipeline of loan packages for the Loan Officer or Branch. Review initial loan approval and work with the borrower to gather appropriate documentation. Ensure all collected documentation meets required guidelines pertinent to the processing and underwriting of the loan. Strive for on-time closing by completing all required pre-closing steps and submitting the loan file to underwriting. Satisfy conditions when received from underwriting. Communicate with applicants and business partners (Loan Officers, Production Partners, Underwriting, attorneys, title companies, etc.) regarding loan status. Other duties as assigned.

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Classification:

Full Time, Non-Exempt

Essential Knowledge/Skills/Abilities:

Customer-service oriented Strong attention to detail Ability to manage multiple deadlines in a fast-paced environment Strong verbal and written communication skills Excellent time management and prioritization skills Ability to work across organizational boundaries Strong problem-solving capabilities Ability to analyze credit reports, income and asset documents Experience with MS Office Suite
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Experience Requirements:

Minimum of three (3) years of experience processing government and Fannie Mae loans. Encompass experience preferred.

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Education / Licensing Requirements:

High school diploma or equivalent required. Some college preferred.
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Working Conditions:

Fast-paced environment. Requires normal vision (corrected) both close and distant. Requires normal hearing levels (corrected). Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. Works effectively with frequent interruptions. Lifting requirements of 10 lbs. occasionally. * Minimal travel <5%.