Job Description

What's In It For You!

EVERY employee is bonus eligible after 90 days!! Employee discounts Growth opportunities Help others through our charity partners Save the environment!

Why We Will Love You

Your smile lights up the room! Your care for our customers, donors and team members Your unique personality and amazing attitude You are ready to lead a diverse team You have a valid driver's license and clean driving record. Fantastic!

Teamwork Makes The Dream Work

Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.

Why You Will Love Us:

Our Mission, Vision and Values



Mission



To Give Back! By...



Positively impacting the environment and the communities we serve providing values that meet our customer's needs and wants reducing millions of pounds of waste each year supporting local charities creating jobs

Vision



To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.



Values



People First We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You! Customers and Donors Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection. Community We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste. Continuous Improvement We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business. Growth Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.

Position Title:

Processing Supervisor

Reports To:

Assistant Manager

Department:

Operations



Position Purpose and Objectives

As part of an exciting new store opening, the Processing Supervisor plays a vital role in bringing the store to life and setting the foundation for long-term success. This is a hands-on leadership position for someone who enjoys building teams, creating structure, and leading by example in a fast-paced, start-up environment.

The Processing Supervisor is responsible for launching and leading the production operation, ensuring company standards, productivity goals, and quality expectations are established from day one. This role partners closely with store leadership to train and inspire a new team, drive strong production results, and deliver an outstanding donor and customer experience--while living out America's Thrift Stores Core Values.



Roles and Responsibilities

Lead, motivate, and support the production team throughout the store opening and beyond. Help bring the new store launch to life by establishing workflows, best practices, and performance expectations. Drive daily production goals by ensuring fast, accurate, and efficient processing of merchandise. Manage inventory tracking systems and support smooth flow of initial deliveries and ongoing donations. Anticipate production or inventory challenges and take proactive steps to keep operations running smoothly. Communicate goals, progress, and wins with the team to keep everyone engaged and aligned. Play an active role in hiring, onboarding, and training a new production team, helping new hires feel confident and successful. Schedule team members to support opening needs, traffic patterns, and labor requirements. Jump in and perform all processing tasks as needed, especially during high-volume periods. Provide regular coaching, feedback, and recognition to build skills, confidence, and accountability. Ensure merchandise meets high standards for quality, pricing, freshness, and shop-ability. Partner with store leadership to support opening promotions, sales initiatives, and community engagement efforts. Deliver a positive, welcoming donor experience that reflects the mission and values of the organization. Foster a respectful, inclusive, and high-energy workplace culture from day one. Encourage open communication and use team feedback to continuously improve processes. Support loss prevention, safety, and compliance by consistently following company policies and OSHA guidelines. Step into leadership responsibilities when the Assistant Store Manager or General Manager is unavailable. Take initiative and make sound decisions to keep operations moving forward. Perform additional duties as needed to support a successful store opening and ongoing operations.

Skills and Qualifications

At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing. Comfortable leading through change and thriving in a start-up or high-growth environment. Strong communication skills with the ability to motivate, train, and connect with team members. Basic math, reading comprehension, and computer skills. Ability to lift, carry, push, and pull up to 50 lbs. High School diploma or GED preferred. Strong coaching, observation, and problem-solving skills. Ability to follow and apply written and verbal instructions consistently. Proven judgment and decision-making skills. Successful completion of background check, motor vehicle check, and drug screen. Valid driver's license with a clean driving record required. Bilingual preferred.

Physical Demands

Frequently: Lifting and carrying up to 50 lbs., pushing/pulling up to 25 lbs., climbing up to 14 feet, bending, kneeling, crouching, and handling merchandise. Frequently: Walking on tile or concrete surfaces, reaching at waist and overhead levels. Continuously: Standing, talking, seeing, and hearing.

Work Environment & Schedule

Primarily regular and weekend hours, with occasional evenings and holidays--especially during the store opening and peak business periods. Work environment includes indoor spaces with semi-controlled temperatures and some outdoor exposure during donation processing.

Other Duties

This role is designed to be dynamic and impactful, especially during a new store opening. Responsibilities may evolve as the store grows, and team members are expected to contribute wherever needed to ensure a successful launch and ongoing operation.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.