Job Description

Position Overview
*Open Recruitment Until Filled*
Position(s) located in Business Operations - IT Support Section.
Examples of Duties
The primary duty of this position is to provide clerical support for the Business Operations - IT Support section. The position will support computer and technology inventory management, and administrative duties related to the agency's computer, automation and technology internal systems.
Position responsibilities include but are not limited to

• customer-tracking
• scanning documents in the system
• maintaining workroom areas
• screening and assigning customers to the appropriate program
• providing customers within the agency guidance on getting to the proper section
• typing correspondence, dictation, and/or petitions
• distributing mail
• reviewing timesheets
• ordering and distributing supplies
• copying and filing documentation
• maintaining and performing minor repairs on copiers
• processing finance requisition forms
• logging information
• maintaining excel spreadsheet
• and interacting effectively with the public

Employee(s) in this position must be team oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of all clerical tasks and functions within the section along with a detailed working knowledge of the specific tasks for at least two of the operational units, as designated by the administrative supervisor.
Minimum Qualifications
Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience
Knowledge, Skills and Abilities
General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; Ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines. Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures. May require ability to coordinate work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required. This position may be required to undergo fingerprinting.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2418.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.

Skills Required