Job Description

Maintain a professional image and deliver excellent customer service to patients, visitors, physicians, and co-workers, reflecting Service Excellence Standards and Core Values.


Plan, lead, and implement process improvement projects to increase operational efficiency, reduce waste, minimize errors, and enhance workflows across departments.


Guide cross-functional teams to analyze, improve, and standardize processes for streamlined operations.


Develop project timelines, reports, recommendations, and implementation plans; communicate status updates and outcomes to leadership.


Collect, analyze, and interpret performance data and feedback to identify trends and opportunities for optimization; conduct independent complex data analysis to support decision-making.


Collaborate with process owners, stakeholders, Subject Matter Experts (SMEs), and Service Excellence Process Managers to ensure strategic alignment and successful implementation of improvement efforts across departments.


Teach and coordinate Lean methodology training and activities, including A3 thinking, Kanban, process mapping, root-cause analysis, standard work, and visual management.


Monitor and evaluate the effectiveness of process optimization initiatives, providing actionable insights for ongoing improvements.


Champion a culture of continuous improvement by fostering innovation, accountability, and employee engagement while demonstrating knowledge of patient experience, improvement methodologies, and healthcare operations.


Maintain compliance with all McLeod Health training requirements; actively contribute to the organization's mission, vision, and values.


Act as a transformational leader by driving cultural change and ensuring patient experience strategies are embedded in organizational processes.

Work Schedule:

80 Hours bi-weekly

Qualifications /Training:

3 years' experience in process improvement using Lean methodologies Strong skills in communication, team facilitation, and project management. Demonstrated ability to analyze data, engage stakeholders, and drive measurable outcomes in process improvement work

Licenses/Certifications/Registrations/Education:

Bachelor's Degree in Business, Engineering, Nursing, Public/Allied Health, or other related field required.

If qualifying through a bachelor's degree in nursing, an active S.C. license is required - RN, BLS


Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than

900

members on its medical staff and more than

2,900

licensed nurses. McLeod Health is also composed of approximately

15,000

team members and more than

90

physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds

,

including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.