Job Description

Northern Light Health

Department:

Operations Support

Position is located:

Cianchette Professional Blding

Work Type:

Full Time

Hours Per Week:

40.00

Work Schedule:

8:00 AM to 4:30 PM

Summary

:


The Process Improvement Specialist is responsible for managing strategic development and operational development initiatives across the system to deliver clinical and/or business benefits. The specialist will facilitate multiple projects, use standard processes as a vehicle to achieve outcomes and drive results, complete relevant analyses either individually or as part of a team, and play a key role in influencing change within and across business units. The individual will be expected to quickly understand existing and new business constructs, both internal and external. The specialist plans, manages, and executes projects of moderate scope, size, and complexity and coordinates efforts with others (subject matter experts, area leaders, financial analysts, clinicians, etc.) to ensure any cross-team, cross-functional collaboration activities and dependencies are addressed for the success of each initiative/project. The individual will ensure effective management of key stakeholder expectations, particularly ensuring successful engagement of staff affected by approved changes. Occasionally, the specialist will be required to champion and deploy business and/or process improvement toolsets to a workgroup, to build new capabilities through knowledge sharing and coaching. The ability to lead a team to a successful endpoint without formal authority, using a collaborative approach is key. Most projects or initiatives to be facilitated by the Specialist will have a Return on Investment (ROI) or similar metric assigned. The initiatives are designed to address specific business and/or clinically related challenges. While the challenge may be well-defined, the optimal solution(s) may be unknown and will need to be designed and tested prior to implementation. Consequently, the ability to either independently or in teams, successfully complete root-cause analyses, develop an executable plan, identify and plan for risk associated with the plan, establish necessary buy-in and present the overall case, and then facilitate the process implementation, on time and on budget, are all critical success factors for this assignment.

Responsibilities

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Knows, understands incorporates and demonstrates the Mission, Vision and Values in leadership behaviors, practices and decisions. Responsible for all aspects of project life cycle including the definition, design, development, deployment, maintenance, and benefits tracking of assigned initiatives/projects, from original concept past final implementation and continued support to operations refinement and benefits realization. Utilize a well-structured set of tools and methodologies based upon Lean Six Sigma and Project Management methodologies to enable the management and delivery of projects. Facilitates work sessions (meetings, workshops, etc.) with small teams in order to achieve a desired set of objectives. The candidate will craft the agenda, establish (with leaders) the intended outcomes of that session, and keep the participants focused on the goals. Coordinates the assessment of and defines the current state and subsequent root-cause and/or workflow analyses that lead to the current challenge. With the team and leaders, the candidate develops a detailed and executable project plan. The plan recognizes requirements, dependencies and risk/mitigation. Timelines, resourcing and responsible parties are also identified. When appropriate, budgeting and financial impact are coordinated with Financial Planning and Analysis. When a definitive future state cannot be immediately identified, an "agile" or iterative process needs to be utilized. System engineering techniques may be deployed. Coordinates efforts with others at any and all levels across the system. Updates project status, communicates goals, seeks input on concerns, and generally creates an environment of transparency for issues, escalation and accountability. Leverages innovation tools and methodologies when solutions require more than traditional efficiencies and process improvements are insufficient. Creates and coordinates the detailed business plan that describes the proposed change, implementation plan and expected benefit, including the ROI, financial benefit, or similar metrics. Works with business partners and external consultants on larger projects. Coaches/trains the application of clinical and business process improvement methodologies to other stakeholders. Ensures an effective and complete transfer to the operational business owner on project completion. Creates and enables reinforcement mechanisms and celebrations of success. Works with the Office of System Communications, training, HR and other operations specialists to formulate specific plans and activities to support project implementation. Documents processes and procedures for lessons learned and replication by the ePMO.

Other Information

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Competencies and Skills

Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

Required Bachelor's Degree

Working Conditions

Extend body and limbs to reach items. Lifting, moving and loading less than 20 pounds. Prolonged periods of walking.
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services