***This position is Remote***
Summary
This position provides a top-level of expertise in both the front-end and back-end technologies, utilizing fine-tuned troubleshooting techniques and internal and external resources and tools. They will work cross-departmentally with Development, Product Management, Security, Subject Matter Experts (SMEs), and the Escalation team to reduce customer effort and case resolution times. Proactively monitor hosted environments and provide recommendations to Product, Engineering, and Architecture.
What you will do
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