Job Description

About the Position

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"

Please note

: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $51,703 to $73,339, based on the candidate's qualifications and experience."

Principal Administrative Aide

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The

Department of Health and Human Services (HHS)

is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the

Department of Health and Human Services

is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Montgomery County DHHS, STD/HIV Services, Client Services Unit and Medical Clinic, serve a diverse population of individuals who are HIV positive, seeking medical treatment, and are uninsured or underinsured. We also offer case management and support services to eligible county residents.

What You'll Be Doing

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This is a front-line, patient facing position. The

Principal Administrative Aide will:

Provide general reception and office support for the

HIV Client Services unit and HIV Medical Clinic

including but not limited to providing interpretation services over the phone and/or in-person as needed; receiving/triaging telephone calls; informing staff when clients arrive; and/or referring clients and community medical facilities, who are seeking patient appointments, to the intake on-call staff. Demonstrate general clinical record management utilizing the County's electronic health record system (NextGen) to include but not limited to checking clients in/out of appointments; scheduling/rescheduling clinic appointments; scanning eligibility documents into the client's record; and collecting and completing the batching of clinic fees. Develop/modify forms, methods, procedures for more efficient processing of recurring office tasks; maintain/order office supplies; make recommendations for use and procurement of office supplies and equipment. Perform other job-related duties as assigned.


This position requires working with a multilingual community. The successful candidate may be required to pass a Basic proficiency language examination assessing the following skills: oral communication, reading comprehension, and interpreting.

Minimum Qualifications

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Education

: Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Experience

: Two (2) years of progressively responsible office support experience.

Equivalency

: An equivalent combination of education and work experience may be substituted.

Preferred Criteria, Interview Preferences

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Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

Experience working in a healthcare setting Experience working with the HIV population Experience working with an electronic health record program Multilingual communication skills

Interview Preferences Criteria

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Interview selection will be based on the following interview preference criteria:

Interview selection will be based on the following interview preference criteria The ability to communicate effectively in a 2nd language Experience working in a medical facility Administrative and organizational skills Ability to maintain a high level of discretion and confidentiality of sensitive information Skilled in using various computer software packages

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.


Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.


MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.


All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.


This will establish an Eligible List that may be used to fill both current and future vacancies.


If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law

: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at

19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.