Job Description

If you are located within PST, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life\xe2\x80\x99s best work. SM This Pre-Visit Care Connector position is responsible for coordination of care prior to a HouseCalls Visit to ensure the documentation of accurate and up to date information. Care Connectors also assist with communication to Providers (both internal and external), as well as members and their families during and after their HouseCalls visit. The HouseCalls Care Connectors will work in a call center environment virtually from their own home to provide immediate care coordination needs via telephonic incoming calls. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am to 8:00pm CST. We offer approximately 3 weeks of training. The hours during training will be 9:30am to 5:30pm. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy. Primary Responsibilities:

• Function as an advocate both pre and post HouseCalls visit
• Educates member on gaps in care and assists with scheduling provider appointments
• Ensures documentation in EMR utilized by HouseCalls Practitioners is up to date and accurate prior to the visit to assist with a smooth and engaging yearly visit
• Gathers and charts demographic data from members prior to the visit
• Completely and accurately document in patient\xe2\x80\x99s electronic (UnitedHealth Care) medical record
• Provide patients and family members with education regarding the need for follow up as appropriate
• Actively participate in organizational quality initiatives
• Demonstrates a clam, organized and courteous demeanor telephonically to members and Practitioners
• Demonstrate a commitment to the mission, core values and goals of UnitedHealthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performance

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and gi ve you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of call center experience (Inbound and Outbound)
• 2+ years in healthcare-related field working with medical terminology and/or taking patients histories
• Ability to work with diverse care teams
• Knowledge of culture and values of community
• Ability to work any 8 - hour shift during our normal business hours of 8:00am to 8:00pm CST

Preferred Qualifications:

• Bachelor\'s Degree (or higher) in social work, licensed practical nurse (LPN), CNA/HHA or High School Diploma / GED (or higher) with 3+ years of experience working within the community health setting in a health care role
• Experience working in managed care
• Bilingual fluency in Spanish and English
• Certified Nursing Assistant / Home Health Aide, or Medical Assistant

Telecommuting Requirements:

• Reside within PST
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Exhibit independent judgment with the ability to consult and engage with other team members for improved patient outcomes.
• Telephone etiquette
• Excellent organizational skills
• Must be able and comfortable with maintaining metrics and goals within the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. California, Nevada, or Washington Residents Only: The salary range for California / Nevada / Washington residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW