Job Description

Work Shift

Day

Scheduled Weekly Hours

28

Summary

This position supports Mercy's philosophy of patient centered care by initiating an accurate and complete registration and making required edits on these registrations. For patients with missing registration information, the registrars are responsible for initiating needed follow-up. Must understand insurance and their specific requirements as well as pre-authorization requirements per payor. Responsible for obtaining benefits to assist with upfront cash collections.

Job Duties

Performs pre-registration duties requiring good knowledge of hospital programs and procedures. Initiates an accurate and complete registration and making required edits on these registrations. Understands and interprets insurance, pre-authorizations and the specific requirements per payer. Obtains benefits to assist Pre-Auth team. Interacts effectively with physicians, physician office staff, patients and families on a frequent basis. Uses the call manager and computer to perform all pre-registration duties. Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

Basic proficiency in operation of computer, basic keyboarding, fax machine, filing systems, and telephone systems or call center knowledge. Knowledge of medical terminology, anatomy strongly preferred. Knowledge medical insurance and pre-authorization requirements. Knowledge of cash handling procedures. Excellent interpersonal and customer service skills. Must have accuracy in oral and written communication. Ability to perform multiple tasks with constant interruptions.

Professional Experience

Preferred: Insurance and/or claims processing experience or 2 years registration experience.

Education

High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of degree.

Licensure, Certification, Registration

None required.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.


Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.