Job Description

Overview:

Join Our Growing Team at Good Shepherd Health Care System

At

Good Shepherd Health Care System

, we put

"Patients First. Always."

We are committed to bringing state-of-the-artcare closer to home and providing exceptional care to our community.

Why Choose Good Shepherd?

Independent & Financially Stable

organization

Top-tier benefits package

offering

100% employer-paid healthcare premiums

(medical, dental, and vision) for both employees and their families.

State-of-the-Art Facilities & Services

Supportive Administration & Culture

Thriving, Growing Region

supporting outdoor lifestyle & adventure.

Good Shepherd Health Care System

remains one of the

largest employers

in the area and plays a pivotal role in the region's continued growth.

Role: Practice Manager - Dermatology

Compensation Range:

$76,483.68 - $97,423.87 - $118,364.06
Comprehensive benefits package + employer paid healthcare premiums





The Clinic Practice Manager is responsible for the day-to-day leadership, strategic oversight, and operational performance of an assigned ambulatory or specialty clinic. This role typically supports a smaller clinic site with 1 to 4 providers and may or may not include a Clinic Office Supervisor or Nursing Supervisor, depending on the size and structure of the location. In such settings as the Clinic Practice Manager 1 may directly manage front and back-office staff in addition to supporting provider operations.



Reporting to the Director of Ambulatory or Surgical Clinics and partnering closely with the Clinic Medical Director, Clinic Practice Manager 1 ensures clinic workflows are efficient, patient access is optimized, and providers and staff are supported in delivering high quality care. The role is accountable for maintaining regulatory compliance, improving patient experience, and managing daily operations across clinical and administrative functions.



Key responsibilities include providing support and scheduling oversight, staff leadership, quality improvement, financial monitoring, and compliance with billing, documentation, and operational standards. The Practice Manager I also acts as the clinic's EPIC super user using reporting tools to track performance metrics, manage productivity, and inform strategic decisions.



This position plays a key role in maintaining a positive, team-based culture and ensuring that clinic operations align with organizational goals for patient-centered, accessible, and accountable healthcare delivery.


Responsibilities:

Essential Job Functions

:

Clinic Operations & Administration

Oversee daily operations of 1-4 provider clinics, ensuring efficient workflow and patient-centered care
Develop and implement clinic processes to improve access, scheduling, provider productivity, and patient throughput
Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current
Coordinate facility needs including maintenance, supply procurement, and technology updates
Act as EPIC super-user to support optimization, reporting, and issue resolution

Provider Support & Management

Support provider recruitment, onboarding, and retention strategies
Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency
Hold providers accountable for documentation, quality standards, and timely patient communication
Address concerns regarding provider behavior, workflow, or patient satisfaction

Staff Supervision & Leadership

Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams
Conduct staff meetings, performance evaluations, and professional development activities
Foster a team culture rooted in service excellence, communication, and accountability
Ensure compliance with internal policies and support cross-training across roles

Financial Oversight & Billing Compliance

Develop and manage clinic budgets with supporting documentation
Partner with front office staff to ensure accurate registration, copay collection, and insurance verification
Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture
Utilize EPIC reports to track collections, denial trends, and financial performance

Quality Improvement & Reporting

Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics
Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency
Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups)

Patient Experience

Monitor and respond to patient satisfaction surveys and complaints using RL system
Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust
Promote MyChart enrollment, health literacy efforts, and shared decision-making

Compliance & Health Care Standards

Ensure all clinic staff receive compliance updates and education
Verify credentialing of providers with applicable payors to meet billing and regulatory requirements
Uphold a therapeutic, respectful, and safe clinic environment that aligns with ICARE values

Community Engagement & Strategic Growth

Partner with local health organizations and community agencies to support outreach
Support organizational strategies related to rural health and clinic expansion
The employee supports the hospital mission, vision, values, policies, and procedures.
Participates in required education for DNV programs as applicable to position. (reference program education curriculum).
Performs other related duties as assigned.
Qualifications:

Qualifications:

Education

Required: Bachelor's degree in business, Healthcare Administration, or a related field - or equivalent experience.
Preferred: Master's degree in business administration, Public Health, or Healthcare Leadership.

Experience

Required: Minimum of 5 years of progressive experience in ambulatory or outpatient practice management. Experience in supervising staff and managing providers in a clinical environment. Prior involvement in quality improvement, financial oversight, and EMR optimization.

Preferred: Epic experience preferred.

Other

Skills and Knowledge

In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics
Strong financial and budgeting skills, including understanding of reimbursement and billing processes
Proficient in EPIC reporting tools and other clinical information systems
Knowledge of RHC and PCPCH standards (as applicable)
Excellent communication, conflict resolution, and team leadership skills