Job Description

Knowledge, Skills, and Abilities

Ability to be courteous, honest, and professional at all times. Ability to communicate and relate well with providers and other Center staff, and to provide innovative input into the development of the Center and its processes. Efficiency, organization, and accuracy. Ability to manage clinic functions and staff. Knowledge of clinic operational, financial, and clinical procedures. Ability to navigate Electronic Practice Management and Health Records systems. Knowledge and skills in the use of various software programs such as Excel, PowerPoint, Word etc.

Qualifications/Education Requirements

Experience in ambulatory health care preferred three to five years of leadership or management experience in a health care environment required. Bachelor's degree preferred, but equivalent experience will be considered

Core Competencies

Works with Center staff to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to ensure compliance, efficiency, and patient satisfaction. Trains and develops medical clinic staff with ongoing direction from the Director of Clinic Operations to ensure they are capable of performing their duties. Plans, assigns, and directs work, appraises performance, rewards and disciplines employees, addresses complaints and resolves problems raised by providers, staff, and patients. Ensures at all times that Center consistently operates in a high quality manner. Tracks timesheets and scheduling, coordinating of staff for all leaves to include but not limited to PTO requests and FMLA in accordance with policies and procedures. Provides consistent weekly communication to the Director of Clinic Operations, ensuring that information, reports, and materials are provided to clearly describe clinic activities and progress toward agreed upon objectives. Collaborates with Human Resources to establish policies and procedures for employee professional growth and Center operations. Available to staff at all times to respond to emergencies and answer questions. Available to patients, through clinical staff to answer questions and relay information regarding their care. Performs other appropriate duties as requested by other department Directors and Executive Team members. Ensures clinical quality, service quality, and assists with budget constraints to make sure they are maintained in accordance with organizational goals and objectives. Ensures compliance with standards, laws and regulations as directed by regulatory and accrediting organizations such as but not limited to: OSHA, NCQA, Joint Commission, State and Federal Governments as it pertains to the medical clinic. Ensures clinic flow is established by serving as a liaison between provider needs and clinical resources. Provides leadership and manages support staff for medical clinics. Provides professional services that complement the provider's role of delivering primary health care services at Coastal Family Health Clinic. Performs other duties as assigned. *

Upholds, complies with, and enforces the Core Principles and Code of Conduct