Job Description

About Us

Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.

We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women\xe2\x80\x99s Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.

Our continued goal at Newton-Wellesley Hospital\'s Primary Care is to meet our patients\xe2\x80\x99 (and their families\xe2\x80\x99!) health care needs and build long-term relationships that provides them with exceptional care and service.

Our Team

Located at 9 Hope Avenue in Waltham, MA, our primary care practice delivers a full range of preventive and health maintenance care. We not only treat a range of acute and chronic health problems, but we also coordinate our patients\xe2\x80\x99 care when they need treatment by specialists.

As a family medicine office, we provide complete care to both individual patients and whole families, including:

• Infants
• Children
• Teens
• Adults
• Seniors

Did we mention that parking is free at this location?

Hours/Schedule

We are seeking a full-time, 40-hour Practice Coordinator to support the practice on-site Monday through Friday. Our operating hours are 8:30 am to 5:00 pm (with some extended hours), so shifts are staggered accordingly.

Role Overview

Practice Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients\' expectations.

• Leading up to the patient visit, Practice Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient\'s visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
• Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

• 2 years of experience working in a community-based medical practice preferred
• Epic experience preferred

No healthcare experience? No problem! We are willing to train on the job.

Mass General Brigham