Job Description

Job Title:

Power BI Developer (Contract)

Location:

Remote (Preferred: Florida or Orlando area)

Duration:

3-6 months (Contract, potential for extension)

Start Date:

Immediate


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Overview

We are seeking a

Power BI Developer

to join our team on a contract basis. This role will initially focus on

QA and product-related tasks

and transition into developing and implementing

Power BI dashboards and reports

to support CRM best practices and business intelligence needs. The ideal candidate will have a strong background in data analysis and reporting, with experience in building actionable insights for sales and call center operations.


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Key Responsibilities

Perform

QA testing

on data and reporting systems during initial phase. Design, develop, and implement

Power BI dashboards and reports

for tracking: + Phone call volumes
+ Agent sales performance
+ CRM data and customer interactions
+ Conversation recordings and related metrics
Collaborate with stakeholders to define reporting requirements and KPIs. Ensure data accuracy, integrity, and compliance with CRM best practices. Provide insights and recommendations based on data analysis to improve operational efficiency. Work with internal systems such as

PORTAL

and other enrollment/touchpoint tools.
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Required Skills

Proficiency in

Power BI

(setup, dashboard creation, data modeling). Strong understanding of

QA processes

and data validation. Experience with

CRM systems

and best practices. Ability to analyze and report on

call center metrics

(e.g., call volume, sales performance). Solid knowledge of

data visualization

and reporting principles.
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Nice-to-Have Skills

Background in

data analysis and reporting

. Familiarity with

Salesforce

(administration or BA experience). Experience with systems like

PORTAL

or similar platforms. Understanding of

enrollment processes

, touchpoints, and AI vs. human agent workflows. * Exposure to tools like

Jet Reports

for application completion.