Job Description

Job Title: Support Staff II, Post Adoption Resource Exchange
Reports To: Program Manager
Status: Fulltime
FLSA Status: Non-Exempt

Job Posting: PARC Support Staff (Post Adoption Resource Centers)

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Judson Center - Family Services Division

Judson Center is seeking a dedicated and detail-oriented

PARC Support Staff

member to join our Post Adoption Resource Center team. This position plays a key role in supporting adoptive, foster, and guardian families by ensuring smooth program operations, high-quality customer service, and strong administrative support.

Position Overview

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The PARC Support Staff provides administrative, communication, and logistical support to the PARC team. This role includes assisting with program activities, coordinating events and support groups, managing data and billing functions, and engaging in outreach efforts to promote the services available to families.

Primary Duties & Responsibilities

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Program & Family Support

Provide quality customer service to families primarily via phone and email, and occasionally in person. Demonstrate sensitivity to the needs and concerns of adoptive, foster, and guardian parents. Establish rapport effectively and assist families in locating appropriate resources within the region. Support planning and facilitation of PARC events, trainings, meetings, and support groups.
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Communications & Outreach

Assist with social media and public awareness activities to promote PARC services. Contribute to newsletter development, website updates, and email communications. Prepare and send bulk mailings and community outreach materials.
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Administrative & Clerical Responsibilities

Perform billing duties and ensure adherence to contract compliance. Complete data entry, filing, copying, printing, and general clerical tasks. Answer phones, greet consumers, and schedule appointments. Track and maintain petty cash usage. Order program supplies and maintain inventory. Post and monitor content on the program website. Participate in required trainings and attend all scheduled team meetings. Perform other duties as assigned.

Qualifications

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Ability to work independently and meet job expectations. Strong teamwork skills and the ability to collaborate effectively. Excellent verbal and written communication skills. Culturally competent and able to work respectfully with diverse families. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. * Commitment to program goals and contract requirements.