Job Description

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Governing Documents and management contracts.

Position Responsibilities:

Provides support and other job-related tasks as directed by the assigned Area Manager and/or Regional Leadership. Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws. Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Michigan and federal statutes relating to Associations; Partners with AAM's Management Team to ensure compliance. Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service to both the Association and AAM. Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies. Solicit, negotiate, and execute contracts for Association vendors and service providers as directed. Prepare and submit bid specs and work orders to vendors/service providers, as needed. Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM. Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports. Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data. Review, modify, code, and approve Association invoices. Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Michigan law. Exhibit a proactive approach to management. Travels to and from assigned communities per management contract. Perform other duties as directed.

Knowledge, Skills and Abilities:

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker. Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. High attention to detail. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents. Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems. Ability to interact and work positively and effectively with staff and residents at all levels. Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

Sitting in an office setting utilizing a computer and other office equipment. May be required to lift boxes, fill paper trays, and other minor physical tasks. Utilizing personal automobile for commuting to and from assigned communities. Walking communities to inspect common areas per management contract. Sitting and standing for moderate periods of time.
####

Experience

Required2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience working in a role encompassing proven customer service experience, working with HOAs or other entities that involved knowledge and enforcement of Governing Documents and meeting facilitation with boards of directors or business partners. Valid Driver's License.
####

Education

RequiredHigh School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.