Job Description

Welcome!

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Position Qualifications:

• Associates Degree OR 3 years of experience as a Collector of Consumer Loans or HELOC Products
• 2 years of experience as a Collector of Consumer and HELOC Products experience
• 1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint

Preferred Qualifications:

• 1 year of experience in HELOC collections or Loss Mitigation is preferred

Consumer Loan Center Portfolio Collector
The CLC Portfolio Collector is responsible for providing excellent customer service while effectively collecting on delinquent loans and HELOC\'s.

This position works for the CLC Collections Department, on early-stage accounts that are 10 to 89 days delinquent. This person should have proven collections experience in consumer and HELOC collections. In addition, the job would include identifying accounts with early intervention loss mitigation strategies such as re-age, forbearance, and modification just to name a few. The position also includes account research, such as skip tracing.

Position Responsibilities:

• Make daily collection calls while understanding and achieving compliance with Reg F, FDCPA and other requirements established by the CFPB.
• Review accounts to ensure consistent and compliant collections practices are performed on accounts 10 to 89 days delinquent.
• Proficient customer service and customer professionalism.
• Review, update, and complete required daily calls assigned each day.
• Handle decisions regarding escalation, account handling and delinquency specific matters.
• Seek new to improvements for daily collection efforts and customer service.
• Assist department activities and projects.

Work Hours

10:00am-7:00pm

WorkBest Job Category

Category C - Days may vary based on workweek schedule (1-5 days in office)

Work Location(s)

Oaktec Building

About Comerica

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica\'s more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica