Job Description

THE POSITION
Are you looking for a meaningful career in a fast-paced, mission-driven environment where effective communication and adaptability are essential? The Pennsylvania State Police (PSP) is seeking dependable Police Communications Operators to become part of our dynamic communications team. In this vital role, you will receive, transmit, and coordinate public safety information that directly supports our law enforcement operations. This is an excellent opportunity to sharpen your existing skills, build valuable new capabilities, and contribute to upholding the PSP's core values. Apply today and make a real difference!
DESCRIPTION OF WORK
In this position, you will be entrusted with several critical tasks, including fielding calls from the public and county 911 operators regarding both emergency and non-emergency police matters. You will gather essential information, prioritize incidents, and relay critical details to responding troopers. Responsibilities will include coordinating with municipal police, fire departments, ambulance services, towing companies, and PennDOT as needed. Using systems like the Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and the Protection from Abuse Database (PFAD), you will access and maintain records and establish incident details in electronic management systems. Additionally, you will communicate with troopers and other police communications operators about active incidents or any concerns that arise.
Interested in learning more? Additional details regarding this position can be found in the .
Work Schedule and Additional Information:

• Full-time employment, 40-hour work week
• Work hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must have one year of experience providing customer service.
• You must be able to perform essential job functions.

Preferred Qualification (not required):

• One year of experience in dispatching police, fire, or ambulance services for emergency response

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to

and click on Veterans.
Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
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*Eligibility rules apply.

Skills Required