Job Description

Are you passionate about technology, animals and conservation? ZooTampa is looking for a full time Point-of-Sale (POS) System Administrator.

• Do you have experience with POS systems such as Galaxy and Pixel?
• Are you the kind of person who is passionate about rescuing, rehabilitating and caring for animals?
• Do you care about creating exceptional, personal experiences with co-workers and guest?
• Do you want to work in a fun and immersive environment where your contribution impacts the mission of the organization?

If so, apply today we will be scheduling interviews soon.

Position Summary

The Point of Sale (POS) System Administrator is a trained professional who is involved in the day-to-day operation of technology applications. Detail-oriented, self-motivated that can take pride in customer satisfaction to support ZooTampa\xe2\x80\x99s point-of-sale systems. The Point of Sale (POS) Administrator is the technical point of contact providing support for the point-of-sale applications, databases, and other associated technologies. The Point-of-Sale Administrator will be able to provide customer service, troubleshooting, and analytical skills, while also upholding the values, mission, and vision of ZooTampa.


Who We Are

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country\xe2\x80\x99s most family-friendly zoos.

Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

Join us and become a part of creating unforgettable natural connections!

Your day to day

Essential Functions (Including, but not limited to):

Technology Support:

• Perform functional testing, interpretation, and analysis of results of tests.
• Provide support for any integration with point-of-sale systems and are involved in troubleshooting and deployment of POS software to clients.
• Provide assistance with server administration for all servers supporting point-of-sale systems. POS administrator works together with IT team to develop and modify POS systems to meet current and future needs.
• Provide assistance with database administration for all databases supporting ZooTampa\xe2\x80\x99s point-of-sale.
• Provide desk-side assistance in resolving technology support issues.

Business Process Support:

• Provide technology recommendations and insights into the use of ticketing systems.
• Audit current business processes on an ongoing basis to ensure consistency and accuracy.
• Ensure compliance within the point-of-sale systems for any financial or regulatory requirements.

Vendor Management:

• Serve as the primary point of contact for all partners related to ZooTampa\xe2\x80\x99s ticketing systems.

Knowledge, Skills, Abilities:

• Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with ticketing systems as it interacts with hardware, the customer\xe2\x80\x99s network, SQL databases, and third-party systems
• Proficiency with Microsoft Office.
• Maintain proficiency in point-of-sale systems covered in the System Administrator Certification Program
• Ability to work in a team environment and on an individual basis.
• Must have the ability to follow specific instructions and also be comfortable self-directing.
• Must be able to multi-task, manage time well, and work under pressure at an urgent pace while maintaining accuracy.
• Possess a strong attention to detail; superior follow-up skills and be result oriented with strong oral /written communications ability.
• Ability to provide advanced trouble shooting assistance for all point-of-sale components.
• Able to gain demonstrated, in-depth technical knowledge of supported Ticketing Systems software and solutions.

Education and Experience:

• At least one year\'s experience in technical support / help desk or related field, working directly with customers
• 1-2 years\xe2\x80\x99 experience with Point-of-Sale (POS) and/or experience with Ticketing System systems required; experience with Galaxy/Pixel a plus.
• Customer Relationship Management (CRM) experience a plus.
• Experience providing support for enterprise level POS solutions.
• Experience with Microsoft SQL Server, Microsoft Windows Server and Microsoft Desktop Operating Systems.
• Experience with POS hardware including POS Stations, receipt printers, scanners etc.
• A combination of Industry related certifications, training, or Bachelor\xe2\x80\x99s degree in Information Technology, Computer Science, or other related field a plus.

Other Requirements :

• Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
• Often lifts and/or moves up to 30 pounds and stand for long periods of time.
• A valid driver\xe2\x80\x99s license, acceptable driving record, and willingness to drive a personal vehicle for event support activities is required.
• Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold)
• Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
• Must be willing and able to work occasional varied shifts in support of ZooTampa\xe2\x80\x99s events as needed. These can include holidays and/or weekends.
• Must be able to work in a variety of physical positions, including sitting, bending, standing, reaching, and walking, and long periods of standing.
• Must have ability to navigate paved as well as uneven sites and pathways.

Our Perks at ZooTampa

• Medical, Dental, Vision, Pet, Life Insurance, 403(b) Pension Plan
• Vacation and sick time
• Employee Assistance Program
• Tuition Forgiveness
• Free gym membership
• Free admission to the Zoo, MOSI, and the Florida Aquarium
• Free or discounted admission to many attractions in Florida
• Discounted auto insurance
• And so much more!

Equal Opportunity Employer & Drug-Free Workplace