Job Description

We are hiring a Plumbing Service Manager!

Are you a Residential Service Professional with operational and management experience who enjoys being challenged, helping others, and being part of a growing team? If so, then this job is for you!

Our company strives to exceed expectations by ensuring that all necessary work is completed to the highest standards. As a family-owned business, we treat our employees as such. We value our team and believe that they deserve the best!

What can we do for YOU?

We offer base pay + performance pay with potential earnings ranging anywhere from $70,000 - $150,000.

• Opportunity to earn top pay in the area
• Show you an appreciation of you and for your work
• No nights
• No Weekends
• No On-Call
• Take pride in knowing you work for a company that treats customers right
• Consistent and reliable full-time year-round work.
• The opportunity to join a team-orientated and team-focused company
• Growth potential

Benefits:

• Top Pay in Area ($30 - $50 an hour, based on qualifications)
• Health Coverage Benefits
• Paid Time Off and Sick Days
• Paid Holidays
• Work/Life Balance
• Company iPad
• All large power tools provided
• Take home trucks

We are looking for a LEADER who can MOTIVATE, TRAIN, AND LEAD a service team to success. As a Plumbing Service Manager, you will oversee residential plumbing systems\' service, repair, and installation.

Responsibilities of our Plumbing Service Manager:

Manage and develop plumbing staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.

Oversees daily operations to ensure that proper procedures and guidelines are in place.

Effectively manages plumbing team members to ensure team objectives and sales goals are met.

Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.

Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.

Overall supervision of day-to-day operations for services provided including running the call board, dispatching employees, and keeping the customers informed.

Work with autonomy with access to owners when needed

Assists with or performs administrative tasks.

Assists Plumbing Technicians with customer service, pricing, estimates, and technology applications such as our P.O.S. software.

Assist company owners with training, truck inspections, and disciplinary actions up to and including the termination of the technician.

Resolves customer issues and complaints to ensure customer satisfaction.

Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.

Oversees daily operations to ensure that proper procedures and guidelines are in place.

Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.

Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1\'s.

Requirements for our Plumbing Service Manager:

Experience with a residential home service company is required.

Management experience preferred.

Possess the ability to inspire both personal and professional growth in our team members

Ability to drive team performance to achieve all business goals and objectives

A valid driver\xe2\x80\x99s license and clean driving record are required

Top-notch leadership skills that inspire and motivate others to attain company goals

Strong customer care skills

Organized and detail-oriented

High integrity, exceptional communication, and social skills

Proven ability to make solid customer connections and relate with customers positively

*Come be part of our winning team! Apply today! *

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