Job Description

Dauenhauer Plumbing, Heating, Air and Electric has been Kentucky's top service provider for over 40 years, serving our customer's plumbing, HVAC and electrical needs through-out the region. We believe in taking care of our people, fostering a positive, supportive, and high-energy culture, and giving our team the tools to achieve greatness.

We are seeking an experienced Plumbing Service Manager with a reputation for excellence. Serving as a leader, motivator, trainer, and sales driver, the Service Manager inspires their team to provide customers with superior service. This position handles hiring and developing staff, inclusive of setting and maintaining goals/standards, production monitoring, and analysis, and obtaining and sharing product knowledge on services. The ideal candidate will have a strong background with plumbing & drain systems, exceptional leadership skills, and a customer-focused approach.

Pay:

Salaried, $87,500+Quarterly bonus potential

Schedule

: Monday- Friday, rotating manager on call

Role Responsibilities:

Provide technical assistance to Technicians when requested or when necessary to ensure high quality of service to customers. Lead, direct, and motivate departments to reach their highest level of potential and achieve maximum motivation and attitude within service department Invest time on personal development to increase personal leadership within departments. Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment and prepare for future growth. Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible. Work with the dispatch department to make sure the right technician goes to the right job. Manage and guide service technicians, as well as maintain involvement with Dispatch and call Center Representatives daily. Consistently provide service and sales performance support to the techs via ride a-longs, site visits, and coaching calls. Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's. Help develop annual budgets, control expenses, and meet or exceed plan. Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes. Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards. Oversee customer issue resolution including site visits, oversight of repairs, and follow ups. Other tasks and responsibilities as required to maintain efficient department operations.

Role Requirements

:

3 or more years of service manager or supervisory experience in the plumbing or skilled trade area. Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Etc.) Valid driver's License and a clean driving record

Preferred requirements:

2 or more years' experience with Profit and Loss, responsibility of revenue, costs and budgets. Intermediate knowledge/use of industry-standard software (I.E Service Titan, or other related systems)

Benefits:

Competitive Pay:

Salary+ performance-based incentives.

Health and Wellness:

Comprehensive health insurance, dental, and vision plans. Free and confidential mental health assistance.

Retirement Savings:

401(k) plan with company matching.

Paid Time Off:

Vacation paid parental leave and 6 paid holidays.

Professional Development:

Ongoing training and certification support.

Employee Perks:

Company and Corporate Discounts, Ongoing Recognition

Coverage when you need it most:

50k free life insurance policy, Short/Long term and Accident/Critical Illness Coverage available
Dauenhauer Plumbing, Heating & Air - Respectful. Reliable. Service Reimagined.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: From $87,500.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance
Application Question(s):

Are you willing to submit to a company-sponsored background check and drug screen, according to local laws and regulations? Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role?
Experience:

service manager or supervisory: 3 years (Preferred) plumbing or skilled trade: 3 years (Preferred)
License/Certification:

Driver's License (Required)
Work Location: In person