Process system data and generate daily pickup tasks; review and assign them to the dispatch team.
Coordinate with drivers or the dispatch team to dynamically adjust pickup plans (e.g., expedited, canceled, or address changes).
Handle customer pickup requests via phone or email, schedule pickup times, and confirm parcel details.
Assign pickup tasks to drivers based on daily schedules, driver shifts, vehicle status, and geographic information.
Monitor the execution of pickup tasks and adjust dispatch plans in real time according to actual conditions (e.g., traffic, emergencies).
Collaborate across departments to ensure efficient allocation of vehicle resources and promptly address issues such as vehicle breakdowns or driver absences.
Maintain close communication with drivers, relay task updates in a timely manner, and resolve issues encountered during pickups to ensure clear understanding and execution of tasks.
Track pickup exceptions (e.g., delays, missed pickups), coordinate with customers and internal/external teams to drive resolution and ensure service completion.
Record and analyze recurring issues, and propose optimization suggestions.
Proactively monitor pickup progress and generate daily pickup reports, including task completion status and exception handling results.
Regularly summarize lessons learned from dispatch operations, propose improvements, and optimize dispatch processes.
Monitor driver schedules and maintain vehicle registration records, including but not limited to vehicle model and leasing source.
Manage fleet-related tasks such as procurement of vehicle consumables and tiered fleet management.
Address customized customer needs, conduct field visits to meet with local clients, and confirm pickup details such as time and location.
Requirements:
Fluent in both Chinese and English (written and spoken).
Proficient in using data analysis tools for data processing and analysis e.g., Microsoft Excel.
Strong communication skills with the ability to collaborate effectively across teams (Dispatch, Drivers, Warehouse, Customer Service) to ensure efficient and seamless pickup operations.
Ability to work well under pressure, handling multiple tasks simultaneously while maintaining a professional demeanor.
Excellent phone and email etiquette; prior customer service experience is a plus.
Experience in warehouse/logistics is preferred.