Job Description

The Physical Therapy Receptionist/Insurance Benefit Verification Specialist plays a crucial role in ensuring smooth operations at a physical therapy office. This position combines front desk responsibilities with insurance benefit verification, requiring excellent organizational, communication, and multitasking skills. The specialist serves as the first point of contact for patients while also facilitating the financial and administrative processes that support quality patient care.

Key Responsibilities

Front Desk Reception:

Greet patients and visitors in a professional, friendly manner.

Answer incoming phone calls, respond to inquiries, and direct calls appropriately.

Schedule patient appointments and manage the clinic's calendar.

Collect patient information and ensure the accuracy of records.

Handle check-ins, check-outs, co payments, and manage patient flow throughout the office.

Insurance Benefit Verification:

Contact insurance companies to verify patient benefits and coverage for physical therapy services.

Document insurance information in patient records and communicate coverage details to both patients and therapists.

Obtain prior authorizations and referrals as required by insurance providers.

Assist patients in understanding their insurance benefits, co-pays, deductibles, and out-of-pocket expenses.

Administrative Support:

Process patient paperwork, including new patient registration and consent forms.

Maintain confidentiality of patient information in accordance with HIPAA regulations.

Assist with billing processes and collaborate with billing specialists.

Monitor and replenish office supplies, ensuring the reception area remains organized and welcoming.

Required Skills and Qualifications

High school diploma or equivalent; additional coursework or certification in medical administration is a plus.

Experience in a healthcare or medical office setting preferred.

Strong understanding of insurance benefit verification processes.

Excellent verbal and written communication skills.

Proficiency with office software (such as Microsoft Word, Excel, and electronic medical record systems).

Ability to multitask and remain organized in a fast-paced environment.

Professional appearance and demeanor.

Commitment to patient confidentiality and customer service excellence.

Summary

The Physical Therapy Receptionist/Insurance Benefit Verification Specialist is a vital member of the team, ensuring that patients receive timely, accurate information regarding their appointments and insurance benefits. By combining exceptional customer service skills with attention to detail in insurance verification, this professional helps maintain a positive and efficient office environment.

Job Type: Part-time

Pay: $23.00 - $28.00 per hour

Expected hours: 25 - 32 per week

Benefits:

Flexible schedule
Work Location: In person