Job Description

Phone Sales Specialist

Urban Youth Park

Why This Role Exists

Most businesses treat sales like pressure.

Scripts with no heart.

Random calls.

No follow-up.

No real care for the family on the other end.

That's not us.

At

Urban Youth Park

, sales is about

guiding families

-- not pushing them.

It's how we help parents take the first step toward getting their child

off screens, moving confidently, and part of a community

.

Every call matters.

Every conversation matters.

Every family matters.

We're on a mission to change the lives of

10,000 families across 20 locations

, and we need someone who can

connect, listen, and lead families to the right next step

.

This is not a "make some calls" job.

This is a role for someone who wants

ownership, structure, and a clear path to growth

inside a mission-driven company.

Who This Role Is For

This role is for someone who:

Loves talking to people and building trust Can listen first, then guide with confidence Is comfortable asking for the sale -- kindly and clearly Cares about follow-up and doing things the right way Wants responsibility and ownership Believes sales is service, not pressure
If you want a job where you read a script, hang up, and move on --

this is not it

.

If you want to

master phone sales inside a values-driven company and grow into leadership

, keep reading.

Your Starting Role: Phone Sales Specialist (Level 1)

Everyone starts here --

even if you have sales experience

.

This phase is about learning how Urban Youth Park serves families, how our programs work, and how to confidently guide parents to the right decision.

Level 1 Responsibilities

You will:

Call new leads within assigned timeframes Follow up with: Trial class families Camp leads Event inquiries Missed sign-ups and warm leads Conduct discovery-based sales calls: Understand the child Understand the parent's concerns Recommend the right program Book: Trial classes Enrollments Camps and events Use established: Sales scripts Call flows Objection-handling frameworks Log every call, note, and outcome correctly Coordinate with Facility Directors when needed Flag issues early (confusion, pricing questions, recurring objections)
At this level, your goal is

clarity, consistency, and follow-through

.

Growth Path at Urban Youth Park

Just like our coaches grow into leaders, this role is built with

clear advancement

.

Level 2 -- Sales Lead

As you prove consistency and strong results, you'll take on more ownership.

Additional responsibilities include:

Owning follow-up systems and call cadences Tracking conversion rates (lead ? trial ? enrollment) Improving scripts based on real conversations Supporting promotions and special offers Coaching newer sales team members Coordinating closely with Directors on enrollment goals Helping ensure classes, camps, and events fill on time
This level is about

thinking ahead, not just dialing

.

Level 3 -- Sales Manager

This is full ownership of the phone sales system.

Additional responsibilities include:

Owning the entire phone sales strategy Building and refining: Scripts Objection handling Call flows Training and onboarding new sales team members Tracking and reporting performance metrics Coordinating with marketing and email teams Ensuring sales systems scale across all locations Continuously improving the parent experience
This level is about

leadership, systems, and long-term growth

.

How Success Is Measured

You'll know you're succeeding when:

Leads are contacted quickly and consistently Parents feel heard, not pressured Trial classes convert into enrollments Camps and events fill reliably Follow-up is clean and organized Leadership trusts the sales system without micromanaging Families thank you for the call -- even if they don't enroll

What We Offer

Clear Systems & Scripts

- You'll never guess what to say or do

Real Growth Path

- This role grows as UYP grows

Ownership With Support

- Autonomy inside proven systems

Mission-Driven Sales

- You help families, not just numbers

High Standards, No Micromanagement

- We trust adults to perform

Our Culture (Non-Negotiables)

At Urban Youth Park, we believe in:

Extreme ownership High accountability Kindness and clarity Growth through feedback Systems over chaos
You don't need to be perfect.

You

do

need to care, follow through, and improve.

Who Should Apply

Apply if you want:

A sales role with purpose Clear expectations and growth A role where your conversations truly matter
Do

not

apply if:

You avoid accountability You don't like structure or follow-up You see sales as pressure instead of service

FINAL NOTE (IMPORTANT)

This role starts at

Level 1

, but it is built to grow.

As Urban Youth Park expands, this role expands with it.

We're not hiring for today.

We're hiring for the future.

Pay: $15.00 - $20.00 per hour

Work Location: Hybrid remote in Ponte Vedra, FL 32081