Job Description

Job Overview

We are seeking a professional and personable Phone Operator to join our team. This role involves managing incoming calls, directing inquiries, and providing exceptional customer service in a fast-paced environment. The ideal candidate will possess excellent communication skills, multitasking abilities, and a friendly demeanor to ensure smooth operations at the front desk and support various administrative functions.

Responsibilities

Handle multi-line phone systems efficiently, answering and directing calls promptly Greet visitors and clients in a courteous and professional manner Manage data entry tasks with accuracy and attention to detail Assist with clerical duties such as filing, scheduling, and record keeping Support dispatching operations by relaying messages and coordinating appointments Maintain phone etiquette at all times, ensuring clear and respectful communication Provide front desk support, including handling inquiries and providing information as needed Collaborate with team members to ensure seamless office operations and customer satisfaction Proficiency in utilizing electronic heath records, specifically eClinicalWorks

Qualifications

Proven clerical or administrative experience preferred, especially in front desk or dispatching roles Strong communication skills, both verbal and written Proficiency in data entry and typing with high accuracy, specifically in electronic health records (eClinicalWorks) Experience with multi-line phone systems is highly desirable Multilingual or bilingual abilities are a plus to assist diverse clientele Excellent phone etiquette and professional demeanor required Ability to handle multiple tasks efficiently in a busy environment Prior experience in customer service or administrative roles is advantageous
Pay: From $19.00 per hour

Expected hours: 36.0 - 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person