Job Description

We're seeking a detail-oriented and personable Phone Intake & Call Tracking Coordinator to manage our 800-number call flow, document call data, and support our intake and admissions team. This position plays a critical role in ensuring every caller receives prompt, professional attention and that all inquiries are accurately tracked and followed up on.

Responsibilities

Answer incoming calls to the company's 800 number promptly and professionally Gather caller information and document all calls in our intake tracking system Maintain an organized log of all calls, including referral sources, outcomes, and follow-ups Collaborate closely with the lead intake coordinator to route calls and relay key information Assist with verifying insurance benefits or scheduling call-backs when needed Identify urgent or high-priority calls and escalate appropriately Track call metrics (volume, response times, outcomes) and provide weekly summaries to leadership Maintain confidentiality and compliance with HIPAA regulations
Qualifications

Excellent phone and communication skills Strong attention to detail and accuracy in data entry Prior experience in healthcare, behavioral health, or customer service preferred Familiarity with electronic records or CRM systems a plus Ability to multitask in a fast-paced, team-oriented environment Professional, empathetic demeanor when speaking with individuals and families
Schedule

Full-time, Monday through Friday
Occasional weekend or evening coverage may be required

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

Paid time off
Work Location: In person