Job Description

Under the direction of the Lab Director, the Phlebotomist/Clerk II is responsible for all duties listed on the Phlebotomist/Clerk I job description. In addition, Phlebotomist/Clerk II positions are eligible for advanced duties. Advanced duties require ensuring specimens are collected and processed accurately and efficiently in the Main Laboratory and AOS (DRH Outpatient). Advanced duties require the Phlebotomist/Clerk II to be held to a higher standard of responsibility. This includes but is not limited to assisting all Phlebotomists in improving collection methods and patient care as it pertains to laboratory specimens, the Phlebotomist II will be the "go to" person for difficult draws and difficult situations. Phlebotomist II will also be the primary person to answer the phone in the laboratory and fulfill supply order requests.

RESPONSIBILITIES

(ESSENTIAL FUNCTIONS):

Performs phlebotomy to include pediatric and geriatric. Phlebotomist/Clerk II should be confident and well versed with difficult veins. Greets customers appropriately. Treats all customers in a professional courteous manner. Apply DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. Maintains proficiency with specimen collection and phlebotomy techniques. Assists Phlebotomy Team to ensure an accurate and efficient work flow. Monitors supply inventory and notifies Lead Phlebotomist or Pre-Analytical Specialist of any low stock. Assists with difficult draws and other difficult situations. Works closely with all Phlebotomists to assist in training new Phlebotomists, processing of all specimens, venipuncture and capillary blood draws. Provides troubleshooting to phlebotomy team members in area of specimen collection and calls for assistance if they are unsure how to proceed. Advanced duties include identifying collection problem resolution needs, and following through until the problem is resolved or is turned over to a more experienced leader. Regular attendance and punctuality for scheduled shifts. Appropriately adapts assessment, treatment, and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served. Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. Must adhere to safety protocols at all times. Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals. Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. Performs other related duties as assigned.

Minimum Qualifications:

Communication skills including fluency in oral and written English. Basic computer skills with information technology associated with the position including a familiarity with sending/receiving email, related software, and use of Electronic Health Record (EHR) information tools. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to emergent or urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.


Phlebotomist/Clerk II required to exhibit excellent customer service skills in line with DRH Health Service Standards with all customer interactions. Satisfactorily complete the specific facility competencies, including but not limited to checklists, written examination, management observation, etc., to be eligible for advancement to the next higher job description. Capable of using effective oral and written communication skills. Ability to present information and ideas clearly. Excellent problem-solving skills. Able to organize and prioritize time and workload. Strong attention to detail, precision and commitment to accuracy. Proficient use of computers including word processing. Excellent phlebotomy skills to include pediatric and geriatric.

Education and/or Experience:

High school diploma or equivalent. At least 2 years of experience in phlebotomy. At least 2 years in a healthcare related field or medical practice. Some knowledge of medical terminology required. Requires a self-motivated candidate with skill with computers, telephone etiquette, interpersonal relations, and able to multitask. Must have the ability to communicate, establish and maintain an effective working relationship with supervisors/leadership team, team members, and patients. Demonstrates leadership skills and willingness to assist others daily. Completion of a clinical training program preferred.

Certifications, Licenses, Registrations:

Phlebotomy certification preferred.For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained.

Safety-Sensitive Position -

This is a "Safety-Sensitive" Position as defined by Oklahoma law. As such, please be advised that applicants for this position cannot test positive in pre-employment drug tests (or any drug tests administered after employment begins) for the presence of Tetrahydrocannabinol (THC), a psychoactive component of cannabis. This is true even if the applicant is in possession of a valid medical marijuana card that otherwise allows the license-holder to legally use and consume medical marijuana. Team Members in "Safety-Sensitive" positions are not permitted to test positive for the presence of THC in any pre-employment drug test, or any other drug test administered after employment begins. This information is provided to applicants as a resource to the application process. This is not a request for any applicant to disclose personal medical information during the application process. If you have any questions about the information in this disclaimer please direct these questions to a member of Human Resources.


This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.


As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.