Job Description

Summary

Obtains new prescriptions and prescription refill information from customers. May retrieve, count, and measure drugs. Resolves problems related to customer prescription inquiries. Certified Pharmacy Technician (CPhT) preferred.

Our Pharmacy Technician Senior Representative is responsible for theaccurate and timely execution of all assigned tasks in accordance with standard operating procedures, work instructions and supervisor direction. Distribution of workload and workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to lead and supervisor and back up to team members. Supports productivity, quality and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, and participating in development of policies and procedures.

WORK SCHEDULE:

Friday, Saturday, Sunday and Monday 5:00 am to 3:30 pm.

ESSENTIAL FUNCTIONS:

• Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed.
• Accurately and responsibly operates production equipment to include but not limited to changing labels, cleaning printers, monitoring production equipment, restocking materials; Ensure appropriate teams are informed of equipment malfunctions.
• Serve as the first line resource for questions/issues for team members in coordination with supervisor; Promote a positive work environment for team that supports high employee morale and job satisfaction.
• Identify and document issues impacting performance and productivity of team members; Raise issues to Lead and Supervisor for action; Provide input regarding solutions for same.
• Assist Lead and Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
• Assist in the development and documentation of policies and procedures for technicians, including specific training materials and ensuring these documents are current and accurate; Assist in training and validating technician staff regarding procedures; Provide one on one training in addition to group sessions on an as needed basis; Provide tips on how to get the job done more efficiently and accurately; Ensure that all team members are cross trained to cover production functions.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• HS diploma or equivalent working experience.
• Two to three years of experience; experience in a dispensing pharmacy setting required.
• Pharmacy Technician license/certification/registration as required by state law.
• General PC knowledge and e-mail abilities.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy, strong attention to detail with good organizational skills, good verbal and written communication skills, ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions. Ability and desire to assist team members, Willingness to work a flexible schedule to accommodate heavy work volumes, ability to stand for extended periods of time.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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