Job Description

Pet Care Support Tehnician

Position Summary

Pet Care Support Specialist provides critical behind-the-scenes administrative and operational support to ensure Patriots Pet Care runs smoothly across all service lines, including Dog Boarding, Dog Grooming, Doggy Day Care, Dog Training, Animal Assisted Wellness, Pet Transportation, and Pet Events. This role ensures accuracy, compliance, and efficiency in the daily business operations while enabling frontline teams to deliver extraordinary customer experiences.

Key Responsibilities

Administrative & Clerical Support

- Manage client records in Gingr software, including bookings, invoices, vaccination records, and special instructions.

- Build Social Media Campaigns, Manage Company Website and oversee virtual Assistants and Contractors

- Prepare and maintain digital and physical filing systems for compliance, contracts, and staff records.

- Handle data entry for financial transactions, expense reports, and vendor invoices.

- Generate standard reports (daily, weekly, monthly) for management review.

Customer & Client Support

- Provide secondary client communication support via phone, email, and online inquiries (not frontline sales).

- Assist in preparing follow-up messages, thank-you notes, and client appreciation campaigns.

- Monitor and respond to routine client account or billing questions in a timely, professional manner.

Operational Support

- Support all business lines administratively and logistically

- Coordinate logistics for transportation scheduling, special events, and training classes.

- Track supply usage and assist with procurement orders for grooming, boarding, and training supplies.

- Maintain vendor and partner databases for timely follow-up and renewals.

- Assist in preparing promotional materials and updating digital platforms when requested.

Compliance & Reporting

- Ensure all documentation for licensing, insurance, and safety inspections is maintained and up-to-date.

- Monitor employee records for certifications, training renewals, and policy compliance.

- Assist with maintaining OSHA, animal welfare, and other regulatory standards.

Special Projects

- Support fundraising, sponsorship, and military-family outreach initiatives under Patriots for Pets.

- Assist with setup, coordination, and back-end reporting for special events (e.g., "Pawtriotic Runway," "Operation Pupwalk").

- Provide support for new business initiatives, partnerships, and certification programs.

Qualifications

Education & Experience

- Bachelor's degree in Business Administration required; Master's in Business Office Management, or related field preferred.

- 7+ years of administrative or back-office support experience (pet care, hospitality, or service industry preferred).

- Experience with CRM/POS systems (e.g., Gingr, Clover, QuickBooks, or similar).

Skills & Competencies

- Strong attention to detail, accuracy, and organizational skills.

- Ability to multitask and prioritize in a fast-paced environment.

- Strong written and verbal communication skills.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.

- Comfortable handling sensitive information with discretion.

- Team-oriented mindset with the ability to work independently.

Physical & Work Environment Requirements

- Primarily office-based role with occasional support required during events or peak operational periods.

- Must be comfortable around dogs and other pets.

- Ability to sit, type, and manage administrative duties for extended periods.

- Occasional lifting of files, supplies, or event materials (up to 35 lbs).

Core Values at Patriots Pet Care

- Compassion & Care: Treat every pet and client with respect, empathy, and attentiveness.

- Excellence & Precision: Deliver high-quality support to ensure operational efficiency.

- Patriotism & Community: Honor our commitment to military families and the local Columbia community.

- Integrity & Trust: Handle sensitive client, financial, and operational information responsibly.

- Teamwork & Growth: Support colleagues and contribute to the success of the entire Patriots Pet Care family.

We look forward to welcoming you aboard!

Job Type: Full-time

Pay: $23,500.00 - $33,580.50 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Professional development assistance Vision insurance
Work Location: In person