Job Description

Description

We are seeking a dedicated and experienced

Personal Lines CSR

to join our team in the Des Moines Metro area. We're a multi-line independent insurance agency with a strong focus on personalized service and deep community roots. We're looking for a detail-oriented professional to provide exceptional support to our personal lines clients.

Founded in 2000, we've grown from a single-company captive agency to a thriving independent agency that partners with over 20 insurance carriers. This allows us to provide clients with a wide range of options and find the best coverage at the most competitive rates. Our team of 11 employees prides itself on being a trusted, local, and community-focused agency with a strong reputation for attentiveness, responsiveness, and a client-first approach to service. We're currently working with a business coach to streamline our processes and enhance our efficiency, making this a great time to join our growing team.

Key Responsibilities

Client Support:

Serve as the primary point of contact for personal lines clients, handling all service requests including policy changes, billing inquiries, and claims assistance.

Policy Management:

Process endorsements, renewals, and other policy-related documentation with accuracy and efficiency.

Problem Resolution:

Proactively address and resolve client issues, ensuring a high level of customer satisfaction.

Collaboration:

Work closely with our sales team and carriers to provide seamless support and ensure client needs are met in a timely manner.

Skills, Knowledge and Expertise

P&C License:

Must hold a current Property & Casualty license.

Experience:

A minimum of 2 years of experience as an insurance CSR is required, with a preference for candidates who have prior independent agency experience.

Skillset:

Strong organizational skills, excellent attention to detail, and a customer-focused mindset.

Benefits

This is a full-time, W2 position with a competitive hourly wage ranging from $20 to $25 per hour, commensurate with experience. We offer a supportive and flexible work environment and the opportunity to be part of a reputable, local agency.

About The Misch Group

Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.