Job Description

Organization and Purpose With a commitment to Honesty, Integrity and Quality Service Rio Bank opened its doors for business in February of 1985. It began as a retail oriented bank in McAllen, Texas, primarily catering to consumers for both deposit and loan business. Ford Sasser, CEO, joined Rio Bank in late April of 1999 and outlined a new vision and direction for the bank. Since then Rio Bank has expanded its footprint, offering new products and services to more communities and businesses in South Texas. True to its mission to \xe2\x80\x9cHelp Our Community Grow\xe2\x80\x9d, Rio Bank has become a more commercial oriented bank helping the local economy thrive. It\xe2\x80\x99s an exciting time to be a part of Rio Bank. We are proud of our team and are pleased to announce an opportunity for a Personal Banker to join our growing bank. This position is based in Palmview, Texas. Summary Our values, our vision and our people truly make the difference. As a Personal Banker you would be responsible for building strong customer relationships by providing a range of banking services. This includes opening new accounts, processing and verifying changes to existing accounts, answering customer questions and providing information and/or referring other financial services. providing quality customer service to both existing and potential customers. Provides personal banking services including opening new accounts. Work Schedule This is a full-time position, generally scheduled to work 40 hours per week. Monday - Thursday, 8:00 a.m. to 5:00 (hours vary) Friday, 8:00 a.m. to 6:00 p.m. (hours vary) Saturday, 9:00 a.m. to 1:00 p.m. (generally 1 Saturday per month to assist with customer service phone duty) Essential Duties and Responsibilities New Accounts/Customer Service

• Open new accounts, explain available financial institution products and services, and gather customer information to process new and existing accounts.
• Prepare and maintain account paperwork, including signature cards, check orders, debit cards, wire transfers, stop payments, sweeps, and service charges. Process ATM, Debit and ACH dispute forms.
• Understand and adhere to the bank\xe2\x80\x99s CIP and BSA protocol.
• Provide courteous, knowledgeable and professional customer service both in person and the telephone.
• Assist with customer care phone duty as scheduled.
• Cross-sell products and services to generate new business as appropriate.
• Handle customer concerns and questions in a tactful and effective manner. Escalate complaints to manager as needed.
• Make retention and business development calls on existing and potential customers.
• Participate in public relations and business development activities to promote a favorable image of the bank.
• Maintain a professional, business-like atmosphere within the banking center.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Compliance

• Abide by all rules, regulations and Bank policies and procedures including dual control protocols.
• Maintain accurate records and documentation in a timely manner. Prepare required reports within deadlines.
• Properly secure negotiables, customer information and bank information.
• Ensure proper housekeeping of work areas to avoid unnecessary hazards.
• Attend required meetings and complete required training for position within deadlines.

Qualifications

• High school diploma or GED required.
• Six to 12 months\xe2\x80\x99 previous banking or related experience required. One year Universal Banker or related experience preferred.
• Strong customer service and sales skills required.
• Bilingual (English/Spanish) preferred.
• Proficient use of computers and Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Must be detail-oriented and have a working knowledge of banking rules and regulations.
• Exceptional analytical and problem-solving skills required.
• Ability to make effective decisions under pressure in a high monetary risk environment is essential.

COMPETENCY: Customer service, sales, teamwork, problem solving/analysis, job knowledge, productivity, dependability, policy compliance, organization and communication proficiency. SUPERVISORY RESPONSIBITY: None. WORK ENVIRONMENT: This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, keyboards, phones, photocopiers, scanners, filing cabinets, adding machines and fax machines. PHYSICAL DEMANDS: While performing the duties of this job, the incumbent is required to talk, hear, stand, walk, stoop and manipulate (lift, carry, move) light to medium weights of 5 to 20 pounds. This position involves sitting for long periods of time, frequently viewing a computer monitor and requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp. TRAVEL: Minimal travel to attend staff meetings and trainings on occasion. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, military or veteran status, disability, or any other legally protected status. Reasonable accommodations for an individual\xe2\x80\x99s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.