Job Description

Agency Dept of Health and Human Services
Division SEC OFFICE - HUMAN RESOURCES
Job Classification Title Agency HR Consultant I (NS)
Position Number 60037794
Grade NC13
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work Under the general direction of the Talent Management Manager, the Performance Management System Administrator will serve as the program manager for all performance management initiatives, the project manager and technical system administrator for the Statewide Performance Management System, and the program manager for Performance Management policy, procedure, and training. This role includes policy interpretation, process identification, learning and development of staff in policy and procedure as well as system improvements and integration with the Statewide performance management system. Job duties and responsibilities include:
- Administers the statewide performance management system in DHHS, including the philosophy, policy, process, and technology.
- Serves as the primary point of contact for performance management technical support and policy/process questions.
- Creates, maintains, and facilitates training on PM system's technical, functional processes and documentation.
- Generate reports, communicates, and presents data.
- Interfaces with the Office of State Human Resources help desk and technical support staff to troubleshoot and resolve PM process and system issues.
- Travels as needed to DHHS locations to facilitate and provide training and support to DHHS employees.
- Serves as back-up support and administrator for other technologies including but not limited to the LMS, DHR SharePoint, etc.
- Works closely with internal staff development/training team to design, development and facilitate performance management and other training and development related content and technology-based learning activities including classroom, on-line courses, tutorials, and job aids.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $48,222.00-$84,388.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Demonstrated experience administering a web-based performance management system, including system configuration, user support, and process troubleshooting.
Documented experience in creating and maintaining training content for virtual and in-person delivery using tools such as Microsoft PowerPoint, SharePoint, and learning management systems.
Experienced generating, analyzing, and presenting performance-related data using intermediate-level Excel functions, including pivot tables, charts, and conditional formatting.
Demonstrated experience managing cross-functional projects involving system upgrades, process improvements, and stakeholder training within a large organizational structure.
Experienced providing technical support and user guidance for performance management platforms, including coordination with external vendors or state-level help desks to resolve system issues.
This Position Is Partially Federally Funded.
Physical Requirement:
Light work, lifting, driving.
About the DHHS Division of Human Resources:
The DHHS Division of Human Resources is responsible for strategic and tactical human capital management within DHHS including compliance with all federal and state rules and regulations affecting employee relations, recruitment/selection, job evaluation, salary administration, benefits, workers compensation, safety, and core staff development.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for .
Supplemental Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor's , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at .
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans' and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION:
If there are any questions about this posting, please contact Talent Acquisition at . Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree, typically in Human Resources
OR
related field from an appropriately accredited institution;
OR
High school or General Educational Development (GED) diploma and 3 years of progressive experience in Human Resources;
OR
equivalent combination or education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter: Yvette Jones
Email:
talentacquisition@dhhs.nc.gov

Skills Required