Job Description

COMPANY INFORMATION:

MAX Ultimate Food is Boston's premier high-end catering company, known for delivering exceptional culinary experiences to a VIP clientele across the Greater Boston and New England area. From private events to large-scale galas, we craft unforgettable moments through service, food, and style. We're growing exponentially and seeking a people-focused, results-driven

People Operations Coordinator

to lead our recruitment efforts and provide human resources support to our growing team.

POSITION OVERVIEW:

The People Operations Coordinator will oversee the full recruitment lifecycle while also managing key aspects of HR administration, including employee benefits and workplace policies. This individual will be responsible for sourcing and hiring top-tier talent across culinary, front-of-house, and operations roles, while also serving as a trusted resource for employees on HR-related matters. The ideal candidate thrives in fast-paced environments, has a strong background in both recruiting and HR operations, and is passionate about fostering an inclusive, positive workplace culture that supports our luxury brand standards.

RESPONSIBILITIES:

Manage full lifecycle of recruiting for hourly, seasonal, and full-time catering and operations roles

Manage a high volume of requisitions with speed and accuracy

Draft job descriptions and post openings on internal and external job boards

Source candidates through online platforms, referrals, and recruiting events

Screen resumes, conduct interviews, and coordinate manager interviews

Facilitate job offers and pre-employment screenings (background checks, reference checks, I-9s, etc.)

Maintain strong pipelines for frequently hired roles to ensure quick turnaround times

Support employee benefits programs and serve as the first point of contact for benefits-related questions

Maintain accurate employee records, ensuring compliance with all federal and state employment laws

Support employee onboarding and offboarding processes, ensuring a positive experience for all team members

Provide guidance on HR policies and employee relations

Partner with leadership to address workplace issues in a fair and timely manner, fostering a safe and respectful workplace

Assist in developing and maintaining employee policies and procedures

Assist in handling progressive counseling, including documentation and communication of performance concerns

Support managers in coordinating disciplinary actions in line with company policy and legal requirements

Maintain confidentiality and consistency in handling sensitive employee issues

Build a positive candidate and employee experience aligned with MAX's luxury brand

Maintain consistent, professional communication with all applicants and employees

Represent MAX Ultimate Food at job fairs and local hiring events

Help develop and implement recruitment marketing strategies to attract top-tier talent

Contribute to diversity, equity, and inclusion initiatives in hiring and workplace culture

QUALIFICATIONS

2+ years of combined experience in recruiting and HR/people operations (hospitality, events, or foodservice preferred)

Experience managing high-volume of job requisitions (8+ open roles at once)

Familiarity with benefits administration and HR compliance best practices

Experience handling or supporting employee relations, including progressive counseling and disciplinary action

Strong interpersonal skills and ability to support both management and employees with tact and confidentiality

Bilingual in English/Spanish or Portuguese preferred

Highly organized, able to manage shifting priorities in a fast-paced environment

Must be legally authorized to work in the United States

Job Type: Full-time

Pay: From $35.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person