Job Description

National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

Looking for a career change?

Love working with customers?

Looking for a set Monday - Friday schedule?

No call center experience is required.

We are looking for YOU!

PRIMARY RESPONSIBILITIES:

No weekends or evenings required! This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments. The schedule during training will be Monday - Friday 8:00 a.m. - 4:30 p.m. After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m. Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers. Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
MINIMUM QUALIFICATIONS:

High school diploma or equivalent Prior experience working in a customer service focused environment Proficient at navigating computer applications and web-based programs Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner Proven history of dependability and reliability
PREFERRED QUALIFICATIONS:

Prior experience with SAP and/or Microsoft Office applications.
ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS:

The rate of pay for this position is $23.37/hr.

National Fuel offers a comprehensive benefits package including the following:

Medical and Prescription Drug Coverage Paid Sick Time Dental & Vision Coverage Parental Leave for Mothers and Fathers 401(k) with Company Match Life Insurance Company Funded Retirement Savings Account Flexible Spending Account Paid Vacation & Company Holidays Charitable Giving Programs
HOW TO APPLY:

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by October 31, 2025. Attachments with a .docm extension will not be accepted.

Please reference position #25-051PA - PA Customer Service Rep in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That's why we're committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

Job Type: Full-time

Pay: $23.37 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance
Work Location: In person