Job Description

ESSENTIAL FUNCTIONS

Answer help desk phone and input support issues into tracking system. Troubleshooting and repair PC software and hardware issues. Setup and installation of computer workstation. Knowledge of Microsoft Windows 10 and 11. Knowledge of Microsoft Office Platforms Knowledge of Adobe Acrobat software Deploy operating system image to PC's. Setup and Deploy CISCO VOIP Phones and accessories Research and investigate virus warnings Deploy mobile devices, cell phones, tablets, and parts scanners. Travel between locations to install or repair hardware and software
*ADDITIONAL FUNCTIONS


Assist IS Manager, Network Administrator, DBS Administrator with installation and maintenance of routers, switches, servers, cabling, phones, and other IT hardware as needed. Diagnose printer malfunctions and notify third party managed print provider. Support rotating on call schedule. Other duties as assigned.
*QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY


Minimum of high school graduate or equivalent. Have a valid driver's license and must be insurable under the company insurance policy. Minimum one (1) year of hands-on experience supporting personal computers in a business environment or may be substituted with education Solid understanding of personal computer systems and software. Experience with Microsoft Windows operating systems, Microsoft Office and antivirus software. Basic Understanding of the Apple iOS and Android mobile operating system platforms Ability to learn Caterpillar and third-party software applications. Ability to learn and adapt quickly to new developments in personal computer technology Professional oral and written communication skills required. Company supplied MSHA training may be required to support users at mine site locations. Must obtain Genie Lift certification

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

Material and equipment directly used: Personal computer, computer terminal, and peripherals. Office environment requiring professional dress and appearance. Sit 6-8 hours. Use hand for repetitive fine manipulation. Viewing computer screens for extended periods. Must be able to lift up to 50 pounds. Climb several flights of stairs. Work in boom or scissor lift
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


Pay: $20.34 - $29.87 per hour


Benefits:


401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance
Work Location: In person