Job Description

PBX Front Office Person - Caribe Hilton


The famous is looking for their next

PBX (Communications Operator) - Front Office Person

to join their Operations team.


The Caribe Hilton has welcomed guests since 1949 and has 17 acres of tropical landscaping, nine restaurants, island-inspired rooms, spa, and oceanfront pool complex, all right on the beach.


Ideal Candidate will have previous Hospitality and Customer Service experience and will be able to communicate in Spanish and English and understand the languages. Previous PBX and Front Desk experience is preferred. .

Shift Pattern:

Full Availability. Candidate will work rotating shifts throughout the week, including weekends and holidays.

Pay Rate:

$16.86 per hour

What are the benefits of working for Hilton?

*


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need with ADP Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and paternity leave, for eligible Team Members, including partners and adoptive parents Comprehensive Health Insurance coverage for you and your family, including Telemedicine Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a PBX (Communications Operator) - Front Office Person you will work as hotel Telephone Operator and Room Service Order Taker. You will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A PBX operator - Front Office Person contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:




Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity Follow company brand standards Take Room Service orders following the room service standards and knowledge of the menu Handle message texting with guest in automated system Receive, handle and input guest request in automated system Assist other departments, as necessary Be able to work under pressure

What are we looking for?

PBX (Communications Operator) - Front Office Person serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:




Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency Able to work rotating shifts, weekends and Holidays Bilingual: English & Spanish



It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Previous experience in a customer-focused industry


Prior experience in a similar role - preferred