Job Description

This position is responsible for setting up new clients in our payroll system software system. Responsibilities include applying organizational and project management skills, along with exceptional customer service, to set up client payroll and other related HR functions in our cloud-based payroll platforms.

Essential Duties and Responsibilities

Assist with the implementation process for our new clients: information gathering, setting up client profile and system specifications, enrolling employees, and loading historical information in payroll platform

Provide exceptional customer service while interacting with clients throughout the implementation process; consistently communicating and executing project timelines, milestones, and deliverables

Manage workflow through the first payroll period to ensure all payroll transactions are processed accurately and timely, applying multi-tasking skills in a fast-paced environment

Review and reconcile payrolls prior to transmission to client, validating confirmed reports

Maintain a high client retention rate through quality service and with excellent communication skills (by phone and email)

Research and resolve client/system problems, offering solutions with timely responses; document special requests in the company database for tracking purposes

Establish and maintain a positive working relationship with clients, agencies, and coworkers to promote excellence in service

Provide backup support to other Payroll and Implementation team members as needed

Collaborate with HR, Benefits, and Accounting Departments

Perform special projects and other work-related duties as assigned

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Vision insurance
Experience:

Payroll: 3 years (Preferred) UKG/Kronos: 1 year (Preferred)
Work Location: Hybrid remote in Greenville, SC 29601