Job Description

Key responsibilities :

Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements



Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds



Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities



Be able to understand and interpret a payslip



Be able to understand and follow the payroll calendar



Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities



R ecognize and deal appropriately with sensitive and confidential information



Produce and understand basic standard and client specific payroll reports



Review and validate data for accuracy



Answer basic payroll questions and requests



Support and execute SOC1 Controls



Participates in projects as needed and assigned



Adherence to all Security and Compliance procedures



100% Attainment of customer SLA agreements



Adherence to quality standards



Demonstrate professionalism and act responsibly



Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook



Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement



Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities



Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities



Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way



We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .